Sign in

Customer Service Representative

Tallahassee, Florida, United States
March 02, 2018

Contact this candidate


**** ***** **** *****

Tallahassee, FL 32311

Phone: (850) ***-****



Seeking work to assist customers with their research and learning. Skills

Research, Computer, Microsoft Word, Basic Excel, Basic PowerPoint, Outlook and typing skills Employment History

On Call Customer Service Representative

02/2018 - Current California Marketing Group Tallahassee, FL Make outbound calls to complete demographic surveys with customers. Customer Service Representative

08/2017 - 11/2017 Conduent Tallahassee, FL

Worked in a call center environment to support customers with their accounts using the ability to navigate through multiple computer applications with speed and accuracy

Noted and updated the customers' accounts with remarks after each call Resolved inquiries and provided troubleshooting assistance for customers Accepted and implemented coaching and feedback in order to achieve individual and team performance goals Maintained a high level of world class customer service/professionalism to a wide range of customers Recommended products that best suited the customers Library Operations Supervisor

02/1994 - 03/2017 University Libraries, Florida State University

Tallahassee, FL

Supervised the policies and procedures for Aleph Circulation and Course Reserves Coordinated training for staff and student assistants with the Department Head and informed staff of training events Provided extensive customer service; answered directional and reference questions in person and via Virtual Reference Created and updated patron accounts and made recommendations for circulation improvements Provided one on one instruction with library users on the use of the libraries catalog and databases Assisted Fines Management in researching items for patrons Proofread and scanned laptop agreements

Approved time sheets and worked with the OPS budgeting and scheduling Teacher Assistant

11/1993 - 02/1994 Leon County Schools/Apalachee


Tallahassee, FL

Performed duties that were instructional in nature or delivered direct services to students or parents Served in a position for which a teacher had ultimate responsibility for the design and implementation of educational programs and services

Education and Training





Location Degree


Course of Study


Florida State






Human Development & Family Studies/Housing/Urban & Regional Planning/Business

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date Basic Supervisory Practical Certificate FSU Human Resources 04/01/2004 Certificate of Business Research FSU College of Business and Strozier Library 07/01/2011 Frontline Leadership Certificate Human Resources FSU 04/01/2014 Honors & Activities

20 Consecutive Years Recognition Award for working at the University Libraries, August 2014 20 Consecutive Years Recognition Award for working at Florida State University, April 2014 First recipient of the BSP Gold Certificate, Florida State University, October 18, 2004 9 credit hours as a Non-degree Graduate seeking Library Information Student, 1994-95 National Honor Society and Spanish Honor Society, Lincoln High School, Tallahassee, FL, 1976-1978 References Available on Request

Contact this candidate