Customer Service Representative
Resume:
Margarita J. Martinez 210-***-**** - Home
210-***-**** – Cell
**************@*******.***
SUMMARY
Excellent organizational and time management abilities; accustomed to working in a fast-paced and challenging environment. A team player who can handle multiple ongoing events; strong supervisory skills with the ability to train and motivate personnel.
SKILLS
Computer experience includes Oracle, SAP, UOPS, Windows XP, Mac OSX, Microsoft Office, Internet Browsers (Windows Explorer, Mozilla,), Scoreflow, PeopleSoft, 10-key and Lotus Notes.
PROFESSIONAL EXPERIENCE
02/15/1991 to 06/30/2017
PEARSON, 19500 Bulverde Road, San Antonio, Texas 78259
Supervisor: Jennifer Gonzalez
Telephone: 210-***-****
40 hours per week
Customer Program Management – Program Administrator: Special Programs / Majors (04/2002 – Present) Manage multiple customer accounts as well as conducting implementation processes and activities with clients. Duties entail creating custom program specifications, test-coordinator handbooks, material order forms and matrices. Other duties include billing, score interpretation and research and resolution of issues.
Customer Service Representative: 06/00-04/02 Duties in this position are primarily concentrated around servicing in-bound customer calls relating to fulfilling orders, answering product support questions, and conflict resolution. Trained and proficient in utilizing Oracle, SAP, UOPS and PeopleSoft for order entry, billing research, and qualifications. Other duties include but are not limited to assisting Data Entry, assisting with Customer Service emails, locating faxed PO’s for client confirmation, assisted in the beta testing of new website and continue to seek web related discrepancies, and prepare JSTORE (On-Line ordering tool) orders daily for order entry.
Contract Associate: 02/91 to 06/00 Verified Norms online using TSO, QC’s Student Data Diskettes & CD’s. Commented orders when they had to go on hold. QC and comment Late Request and Report Corrections.Filled out Pending Service Letters. Released orders through scor-flow or through comments. Sign out for notification sheets and submit to production control to produce Electronic Media. Responsible for final evaluation of testing reports ordered by schools before they are shipped to the schools.
EDUCATION:
Fox Tech High School 637 N. Main San Antonio, TX 78205
St. Philip’s College 1801 MLK Drive San Antonio, TX 78203
University of the Incarnate Word 4301 Broadway St San Antonio, TX 829.6000
Received a BA in Organizational Development on May 2016 .
References furnished upon request
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