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Customer Service Sales

Dublin, Virginia, 24084, United States
March 02, 2018

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**** ********* ***** *** *, Pulaski, VA 24301 • H: 540-***-**** • Administrative professional possessing a strong desire to learn and grow professionally. Reliable with a keen focus on detail, accuracy and the impact of the finished product. Strategic account development

Strong interpersonal skills


Dedicated team player

Superior organizational skills

Adept multi-tasker

Public relations

Revenue generation strategies

Campaign development

Persuasive negotiator


Social media engagement

Creative and innovative

Budget development and management

Natural leader

Internet marketing

Print advertising

09/2015 - 09/2017

Advertising Sales Executive

Southwest Times - Pulaski, VA

Supported the sales team in writing proposals and closing contracts. Trained all incoming sales team members.

Contacted customers by phone and email in response to inquiries. Directed and coordinated marketing activities and policies to promote products and services. Reviewed the financial aspects of product development, such as budgets, expenditures and research and development appropriations.

Developed pricing strategies while balancing firm objectives with customer satisfaction maximization. Initiated market research studies and analyzed findings. Collaborated with developers, advertisers and production managers to market products and services. Coordinated art and graphics creation for effective merchandising. Prepare and deliver sales presentations to new and existing clients. Maintain client accounts.

10/2003 - 01/2009

Engineer Maintenance Assistant

The Inn at Virginia Tech and Skelton Conference Center - Blacksburg, VA Logged detailed and thorough records of maintenance performed. EDUCATION


Served as first responder for all facility and equipment issues. Followed routine and preventative maintenance checklists. Safely operated standard and aerial lift vehicles. 02/2002 - 09/2003

Customer Service Representative

ICT Group Inc - Langhorne, PA

Maintained up-to-date account distribution information. Referred unresolved customer grievances to designated departments for further investigation. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Managed high call volume with tact and professionalism. Initiated operations improvements to improve overall call center productivity. Prepared reports and communication for senior management and clients. 06/1999 - 01/2002

Front Desk/Cashier/Customer Service

Wal-Mart - Fairlawn, Virginia

Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Maintained high standards of customer service during high-volume, fast-paced operations. Built loyal clientele through friendly interactions and consistent appreciation. Associate of Applied Science : Administrative Support Technology New River Community College - Dublin, VA

Bachelor of Science: Pre-Law

Radford University - Radford, VA

Virginia Press Association

Awards 2016

1st Place- Lifestyles Section

2nd Place- Entertainment Section

2nd Place- Member Self Promotion

3rd Place- Slick Publications

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