Customer Service Manager

Perry Hardmon

Chicago, IL. ***** C-312-***-****

*********@*****.*********:*************@*****.***

Professional Summary: I am an experienced service industry professional who possess excellent managerial, supervisory, and customer service skills. I have over ten years of experience within the food service and customer service industry. I have a proven track record of providing exceptional customer service to every individual that I encounter. I am a team player who prioritizes my workload to ensure that quality is maintained, I possess great interpersonal skills, and I am organized, detailed oriented and hard working.

Professional Experience

Mariano’s, Chicago, IL. December 2016-Present

Customer Service/Team Lead

I am a team leader where I am in charge in the absence of the manager ensuring that quality is maintained.

Responsible for training new staff ensuring that they understand and follow proper procedures within the department.

I place orders for the department ensuring that we are fully stocked with product.

Wait on customers in a timely manner ensuring that they are satisfied with their service.

Fas-Pak, La Porte Ind. November 2013-March 2014

Line Worker

Performed packing, and sorting, at the end of the production line, ensuring the quality control of over 60 skids per day was maintained.

Performed rigorous industry specific task such as assembly, packing, shipping, and barcode analysis.

Lewis Bakery, La Porte, Ind. September 2013-November 2013 Shipping & Receiving Clerk

Performed general shipping & receiving functions ensuring that the intake, recording, tracking, and routing was efficient.

Performed industry specific efficiency and safety standards for loading and unloading cargo for shipment.

McDonald’s, Westville, Ind. January 2011-September 2013

Maintenance Supervisor,

Supervised a crew of custodian/janitorial staff, ensuring that the integrity of the restaurant was maintained.

Facilitated food and supply ordering, intake, and stockroom organization.

Performed the daily upkeep and repair of the facility, ensuring that the fixtures and kitchen equipment were maintained according to the restaurant standards.

Culver’s, Valparaiso, Ind. October 2008-September 2010

Crew Leader,

Supervised a crew of 6 back of the house staff, ensuring that all staff followed proper food handling procedures.

Recruited and trained all back of the house staff, ensuring that they were knowledgeable of all policies and procedures.

Education

Phalanx Family Services, Chicago, IL. June 2015-Present

Job skill training

Charles P. Steinmetz H.S., Chicago, IL. September 1988-June 1992

General Studies

Skills

Supervisory

Janitorial/Cleaning

Time Management

Interpersonal Skills

Team Player

Interpersonal Communication

Multi-Tasking

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