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Customer Service Quality Assurance

Plano, Texas, United States
March 02, 2018

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Monika Mckemie Foreclosure Specialist

***** **** *** ***** - ******, TX - 714-***-****



National Land Records - Lewisville, TX - January 2014 to March 2014


Nationwide recording of assignments through Simplifile website, and sending checks out with assignments to counties in which don't have electronic recording as an option. Switched out daily and weekly between doing check requests, and electronic recording depending on the volume at hand. Constantly re-prioritizing the task at hand, critical thinking and analysis of document, abstracting documents for errors prior to send out to record.


Managed to electronic record more than two to three hundred documents a day. Priority check requests always sent out first, then regular check requests. Divided up by state, then alphabetized by county in order to make spreadsheet clear and without errors. Double checked spreadsheets prior to turning them in for checks, to ensure low error rate.

Skills Used

time management, critical thinking, analysis, abstracting, customer service, project management

Foreclosure Specialist

BWW Law Group - Irving, TX - 2012 to 2013

Independently prioritize and managed loans going through foreclosure process, customer service both internal and external, tracked loans through LPS interface, identified loans through the process which were out of timeframe and make sure they were managed to the highest degree. High level of quality assurance, and project management.

- * Managed an average of 300 loans a day through LPS interface on a daily basis, team management skills - * Prioritized daily tasks in order to handle most important first, constantly dealt with re prioritizing tasks

Technology Assistant

Texas Woman's University - Denton, TX - 2011 to 2012

Denton, Texas

- * Troubleshot computers and printers for problems with software and hardware

- * Worked daily with the MS Office Suite of programs, and helped students troubleshoot their issues

- * Managed unmanned labs through Skype application, communicated with student to solve problems.

Foreclosure Analyst, Staffmark

Addison, Texas

- * Part of the fees team at Bank of America, troubleshot fees and corrected them as needed

- * Dealt with heavy volume of loans on a daily basis, and were quality checked for assurance.

Foreclosure Assistant

First American Title Company - Santa Ana, CA - 2007 to 2009

Recorded documents for Title officers in the foreclosure department, and worked daily with recording couriers and county recorders in order to obtain the recorded information to certify documents and get them back to Title officers in their departments and teams. High levels of quality assurance and analyzation in order to keep documents correct, on time and within financial and legal terms of foreclosure process.

- * Dealt with all 55 California counties and formed relationships with the recording departments and recording couriers in order to establish a better time frame for documents to be recorded, then conformed and back to title unit. Worked consistently with a team environment that bred skills in the Microsoft office suite.


Paralegal Certificate in Paralegal Studies

University of North Texas, Professional Development Institute - Denton, TX 2014 to 2014

B.A in Sociology

California State University 2011




- Excellent communication, organizational and time management skills.

- Outstanding Leadership and Development skills; Outstanding customer service skills

- PC proficient with Microsoft Word; Microsoft Excel; Microsoft Outlook; Microsoft Access - Windows XP; Microsoft PowerPoint and Adobe PDF

- High level of financial services managed, including fees, costs and savings to company - Citrix based programs; Access based programs

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