Sign in

Administrative Assistant Customer Service

Washington, District of Columbia, United States
March 02, 2018

Contact this candidate

Penny L.M. Williams

** **** ****** *.*. #*** Washington, D.C. 20019

202-***-**** (Home) 202-***-**** (Cell)

Position Applying for: Administrative Assistant GS-07

Personal Information:

U.S. Citizen Non-Veteran Reinstatement eligibility GS-303-6 Oct 1981 – April 2017

Skills Summary:

Oral Communication: Extensive expertise (32 years) of effectively conducting hundreds of presentations, briefings, meetings & training courses

Written Communication: Extensive expertise (32 years) writing training materials, (instructor guides, participant manuals & handouts

Interpersonal Communication/Diversity: Highly skilled (32 years’ experience) in working effectively with diverse individuals, groups and various organizations at all levels within and outside of the Federal Government.

Customer Service: Highly skilled (32 years’ experience) in working effectively working with co-workers, executives, and members of the public to provide timely and accurate products, guidance and assistance with professionalism, tact, and courtesy.

Teamwork/Collaboration: Extensive expertise (32 years’ experience) in leading and/or working on intact teams/workgroups on special high-visibility projects.

Administration: Extensive expertise (32 years’ experience) as an administrative specialist in heading high end projects, overseeing a staff of twelve professional employees.

Planning/Organization: Highly skilled (32 years’ experience) in directing professional groups, and organizations at all levels within and outside of the Federal Government to provide advice, guidance, resources, and to work on high priority projects.

Academic Education & Honors:

May 1989 The Smith Business School Washington, D.C. Major: Administrative Business Course 80 semester hours GPA 3.8 on a 4.00 scale

High School Diploma Month/1983 H.D. Woodson Senior High School Washington, D.C. 20019

Employment History:

February 2000 – April 2017 Administrative Assistant

Headquarters, U.S. Army Corps of Engineers Washington, D.C. 20314-1000 $52,579/year 40 hours/week Mr. Theodore Brown 202-***-**** Please do not contact unless a job offer is forthcoming


Served as administrative and personal assistant to the Chief of Policy & Planning Services Division, ensuring that administrative/clerical operations were performed in and effective and efficient manner.

Served as team leader for branch-level administrative assistants

Drafted and edited correspondence through maintaining a logging and tracking system (Staff Action Control) to ensure timely responsiveness.

Prepared a daily report of status of all correspondence, & incoming and outgoing reports forwarded to the Chief for review.

Maintained Division Chief’s and Deputy Chief’s calendars, scheduling appointments and meetings.

Disseminated and routed e-mail messages and greeted all incoming and outgoing visitors in a timely manner.

Responded to inquiries, took appropriate action, or followed up related to administrative requirements and/or procedures.

Typed and edited a variety of correspondence regulations, complaints, memoranda, and reports using several Word Processing systems.

Made travel and hotel arrangements, procured transportation, and requested for tickets.

Maintained records of itineraries: prepared travel orders and vouchers in the Corps of Engineers Financial Management System (CEFMS).

Reviewed information prepared time and attendance records using the CEFMS database and other duties as assigned.


February 2013 - November 2013 Letter of commendation for outstanding skills

December 2014 - June 2015 Temporary Promotion to GS-303-7

December 1999 to November 2015 Cash Awards for Performance annually

November 1989 – January 2000 Administrative Assistant

Headquarters, U.S. Army Corps of Engineers, Directorate of Military Programs Washington, D.C. 20314-1000 $46,000/year 40 hours/week Mr. James Ballif 202-***-**** 434-***-****


Served as Branch Secretary and personal assistant to the Chief of Military Programs Division.

Received all visitors and telephone calls.

Attempted to conserve time of supervisor by ascertaining the nature of the call or business of the visitor, and determining the appropriate action(s) to be taken.

Referred calls or visitors to the supervisor or staff, takes messages for their attention or made mutually convenient appointments.

Referred business requiring technically-qualified responses to the appropriate technical personnel within the organization.

Provided administrative and readily available technical information to callers/visitors upon determination of their right to receive it.

Kept the supervisor’s calendar and scheduled appointments and meetings upon own initiative based upon personal knowledge or workload and current issues of importance.

Reminded the supervisor of appointments and briefed supervisor on matters to be considered before the scheduled meeting.

Read incoming classified and unclassified correspondence, publications, regulations, and directives that affected the office.

Performed all other duties as assigned.


January 1997 - December 1991 Achievement Medal for Civilian Service for Hurricanes Andrew, Iniki, and Typhoon Omar

Service Award for serving at the Emergency Operations Center, (EOC) after Hurricane Katrina

April 1995 - July 1996 Letter of Commendation for extensive career training

December 1999 – December 20003 Letters of Appreciation

October 1981 – November 1989 Secretary

Headquarters, Directorate of Civilian Marksmanship Washington, D.C. 20314-1000 $38,000/year 40 hours/week Colonel Robert Gilcrest 202-***-**** Please do not contact unless job offer is forthcoming


Served as the administrative and sales assistant and performed a wide range of functions to Military funded activities for the purchase of the M-1 rifle.

Read incoming classified correspondence, publications, regulations, and directives that affected the office.

Determined those that could be acted upon personally and took necessary action.

When necessary, used initiative to obtain clarification of instructions from originating office or appropriate focal points.

Determined which are of importance or interest of the supervisor and refers them accordingly.

Briefed the supervisor on administrative requirements.

Maintained controls on incoming and outgoing correspondence and action documents and followed up on work in progress to ensure timely replies or action.

Reviewed documents prepared for signature of or requiring coordination with the supervisor for conformance with regulations, grammar, format, and special policies of the office.

Signed routine correspondence of a non-technical nature in supervisor’s name or in own name.

Served as the office time keeper and budget coordinator for recurring office expenses such as travel, office supplies, training, etc.

Completed and submitted training requests, personnel action requests, and purchase requests for office supplies, services, and/or equipment.

Served as the point of contact for miscellaneous morale and welfare programs, such as: United Way/Combined Federal Campaign/ Bond Drives, etc.


June 1985 - December 1985 Service Award for outstanding customer service

January 1986 - January 1987 Special Act Award for exceptional customer sales

Job-Related Training:

April 13-20, 2009 Mastering Administrative Skills, (40 hours, OPM Training Center, Washington, D.C.)

May 20-30, 1989 Administrative Business Course, (80 hours, The Smith Business School, Washington, D.C.)

Job-Related Skills:

Highly skilled in using PCs and the following operating systems, Windows XP, Windows 7, and Windows 10

Proficient in using Microsoft Office 365 (PowerPoint, Word) and WordPerfect 8 (word processing software)

Highly skilled in using the Internet to conduct research

Job-Related Licenses/Certifications:

Master Career Administrative Specialist National Career Development Training Center 71 O Street, N.W. Washington, D.C. 2014 - 2015

Union President (Interim) Union Local 4055, 441 G Street, N.W. Washington, D.C. 20001

2013 - 2015

Volunteer Marshall Heights Community Development Center 3939 Benning Road N.E., Washington, D.C. 20019 2012 - 2013


1979 – 1983 United Planning Organizations Summer Intern Program Washington, D.C. Supervisor: the late Mr. Peety Greene.


Mr. James D. Ballif Chief, Military Programs Division, U.S. Army Corps of Engineers,

Washington, D.C. 434-***-**** Professional

Mrs. Debra Speight Director Retired, Prince Georges County, National Institutes of Health, Bethesda, MD 240-***-**** Professional

Miss Pamela Fields Executive Secretary of Military Programs DoD Arlington, VA

703-***-**** Professional

Miss Denise Moye Director DC Recreation Services Washington, D.C. 202-***-**** Professional

Mr. Terrell Williams Manager, Federal Express Office Arlington, VA 202-***-**** Personal

Mrs. Jacqueline Jones Security Central Intelligence Agency McLean, VA 301-***-**** Personal

Contact this candidate