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Customer Service Representative

Montego Bay, St. James Parish, Jamaica
March 04, 2018

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Professional Primary Educator offering a wealth of knowledge and experience in all areas of the primary curriculum along with the development and integration of educational technology tools and application in the classroom. I am also a researcher who is focused on employing creative teaching strategies (Incorporating the ‘5 Es’) to engage students fully in the learning process while catering for their diverse instructional needs. My priority also lies within developing a positive rapport with all my students and other stakeholders involved in the educational process, through effective communication and culturally –sensitive curricula.


The ability to motivate students

Strong Communication and interpersonal skills

Energetic Work Attitude

Creative Problem Solver

Planning and Organizational skills

Critical Thinker

Computer Competence - Effective use of multimedia teaching tools

Member of Jamaica Teacher’s Association


Sam Sharpe Teachers’ College August 2011-May2015

Primary Education Montego Bay, St. James, Jamaica

Bachelors of Education

Minor in Science Education


Trainer Associate II November 2016- Current

Conduent- Union Bank 1-3 Megabyte Way, Montego Bay, Jamaica W.I.

As a Facilitator of Union Bank, I educate and monitor the New Hires and the support staffs about the processes and procedures that are performed within the Banking Industry. I adapt the training programme to the trainees needs. Knows and uses the principles of learning adults and act towards the training goals while reinforcing the concepts of delivering excellent customer service.

Customer Service Representative/Financial Advisor June 2015 – November 2016

Xerox/ Conduent Union Southern Cross Blvd, Freeport, Montego Bay, Jamaica

Educate customers on a daily basis about products and services that the bank offers and assist them with their financial inquiries. Improve customers’ relationships with the bank by exceeding their customer service experiences.

Sunday School Teacher December 2014 to September 2016 Glendevon New Testament Church of God Montego Bay, Jamaica

Initiate fun filling and engaging classroom discussions and provide authentic experiences while teaching my beginners about Jesus and the Father, God

Training Teacher September-December 2015 January – February 2014

Barracks Road Primary Montego Bay, Jamaica

Maintained a teaching load for two third of the day while I engaged my students grade five in fun filling learning experiences. These experiences were also geared towards developing their critical and problem solving skill

Training Teacher (pair teaching) April 2014

Chetwood Primary Queen’s Drive, Montego Bay Jamaica

Collaborated with colleagues to plan and schedule grade six lessons that promoted learning and students' engagement

Assistant Teacher July 2010 and 2011

Supreme Preparatory School Montego Bay, Jamaica

Assisted students in completing their class and homework, as I disaggregated complex concepts into simpler ideas.


Awards received at Conduent Union Bank

Certification for Most Committed Employee- 2016

Certification for Call Center Customer Service Representative-2015

Certification for Most Improved Employee-2015

Awards received at Sam Sharpe Teachers 'College

Bachelors of Education (Primary Education-upper second class honors)-2015

Highest GPA Year 3– 2014

Received a Certificate for Highest Overall A in Drama in Education 2014

Received a Certificate for Highest Overall A in Special Needs– 2014

Awarded Second Highest GPA in year 2- 2013

Received a Certificate for Highest Overall A in Science for Primary Teachers 2 2013

Awarded Second Highest GPA in Year 1– 2012

Received a Certificate Highest Overall ‘A’ in Caribbean Religious Experience

Certified in Facilitation Skills Training at Union Bank- June 2017

Certified Mentor at the Caribbean Maritime Institute- April 2017

Received special Recognition at the Leadership seminar at the International Youth Fellowship World Camp (IYF) 2014

Special training in invigilating GSAT and Literacy Examinations 2013/2014

Extra Curricula Activities

Treasurer of Red Cross, Member of University Christian College Fellowship, Secretary of Young Professional Development, Member of Circle K, Member of Technology Club (Twiz)

Community Services

Invigilated GSAT and Literacy (March and June 2013/2014/2015)

St James Infirmary (April 24-26 2014)

Half Moon Hotel, officiated Sports Day (June 2014)

Read Across Jamaica (May 2014)


Ms. S. Graham Reverent Ralston. Powell

Lecturer Glendevon New Testament Church of God

Sam Sharpe Teachers’ College Sunvalley Road

BOX 40 Granville PO P.O BOX 397 Montego Bay NO.1

Montego Bay St James

3205367 /952****-*******/5753753

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