GARY JOSÉ DE ALBA PAGÁN
**** * **** ** ***.* • Chicago, IL 60623
Mobile 787-***-****
****.******@*****.***
https://www.linkedin.com/in/gary-de-alba-pagan-814a47153/ QUALIFICATIONS PROFILE
Possess bilingual fluency in Spanish and English, with excellent communication skills. Highly organized, performance-driven, results-oriented, dedicated, resourceful, responsible, fast learner, and a team player. Demonstrate strong capability in dealing with tasks within a high-pressure environment and accomplishing them beyond the extra mile. Exhibit solid expertise in keeping abreast with the latest technologies (smartphones, tablets, and computers). Display proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint).
WORK EXPERIENCE
Custom Communications, Inc., an AT&T Authorized Retailer, Chicago, IL Retail Sales Consultant 2016- 2017
• Provided in-store Customer Care Service.
• Carried out duties including phone calls, store inquiries, completing customer agreements, contracts and warranties; procesing bill pays and sales.
• Briefing of products and service information, as well as creating quotes for customers and businesses.
• Used OPUS and RQ4 platforms for all transactions and completed online and onsite trainings. EXPERIENCE
Impacto Vital, San Juan, Puerto Rico
LP (Leadership Participant) 2013
• Transformational and Leadership Workshops Program.
• Team Building and Personal experiences.
• Handled a series of excercises and practices, both physical and cognitive during the different steps of the program.
• Created a community service program that represented the vision of our team.
• Acquired valuable tools that redefined present and future goals. EDUCATION
Universidad de Puerto Rico, Recinto de Rio Piedras, San Juan, PR 2012 - B.A. in English Linguistics and Communication
Universidad Autónoma de Guadalajara, Guadalajara, JAL, MX 2009-2011 School of Medicine
Universidad de Puerto Rico, Recinto de Rio Piedras, San Juan, PR 2004-2008 B.S. in Physics- PreMED