Customer Service High School
Resume:
Tierra J. Waller
Allen, Texas, *****
*****************@*****.***
SUMMARY OF QUALIFICATIONS
Under the supervision of a licensed Esthetics Instructor, analyzed, consulted, and performed facials and body treatments.
Knowledge of skin types, potential allergies, and contraindications.
Actively promote home care programs, consistently exceeding minimum retail sales goals.
Thorough knowledge and execution of sanitation and sterilization as directed by law and the spa policies and procedures.
Performed prep work and properly cleaned and restocked room as required.
Actively promote the spa, treatments, services, sessions and retail, as well as programs promotions and/or discounts available.
Handle guests’ questions and concerns professionally and courteously.
Five years customer service experience working a variety of retail, sales, and restaurant environments.
Highly skilled problem solver effectively able to handle and resolve customer complaints.
EDUCATION
Salon Boutique Academy, Esthetics Program Graduate 09/2017, 750 hours of skincare education, anticipated licensing date 10/2017
Allen High School, High School Graduate, 06/2012
Revelant Experience: Certificates of Completion in Dermasound, Hydrofacial Class, Brazilian Wax, Microcurrent, Microdermabrasion, Back Facial with Hot Stones, Chemical Exfoliation, LED Light Therapy,
Make up Artistry, lash perm and tinting, brow tinting.
WORK EXPERIENCE
09/2017-12/2017, Williams-Sonoma Customer Care Center-Work From home (Seasonal)
02/2015-12/2016, Nanny, Frisco, Texas
12/2014-05/2015, TJ Maxx, Allen Texas, Dodies Restaurant, Waitress, Allen Texas
12/2013-04/2014, Italian Villa, Waitress, Allen, Texas
06/2012-11/2013, Small Miracles Day Care, Daycare Provider, Allen, Texas
03/2011-06/2012, McDonald’s, Cashier, Allen, Texas
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