Customer Service Administrative Assistant

DANIELLE BORCHERT

*** ******* *****, *******, ** 20602 301-***-****

*******@*******.***

Experience Summary: Over fifteen years of administrative experience that includes managing electronic filing systems and databases, document management, daily correspondence and mail management, answering multi-phone line systems, account payable and account receivable, account reconciliation, scheduling meetings, managing calendars for senior level staff, and providing overall administrative support to various organizations.

EXPERIENCE

MAY 2015 – PRESENT

PRODUCTION CONTROL, UNIVERSAL SERVICES PROVIDES, LLC Maintain the maintenance program MicroMain for three locations with various sites to each location. Update work orders with status and track that each work orders will be completed in the assigned timeframe. Create monthly preventive maintenance work order and requested work outside of the preventive maintenance. Assign and maintain purchase orders on SharePoint and track inventory in MicroMain. Upload expense forms and verify all paperwork is accounted for and accurate. Update and maintain all equipment for each site in MicroMain. Process paperwork for invoicing the government monthly. Travel to various locations to train and assist staff with the process and procedures for MicroMain. Assist Site Manages as needed. APRIL 2015 – JULY 2015

CUSTOMER SERVICE REPRESENTATIVE, MARSHALLS

Assist customers with purchase and returns. Handling sales register using credit card, cash and checks. Removing security devices from purchases and adding the security devices on new or returned purchases. Cleaning and straightening the register and store area when not assisting customers.

JANUARY 2013 – JANUARY 2015

SCHEDULING COORDINATOR, HSC HOME CARE, LLC

In Allscripts enter all authorizations and then schedule the shifts. Schedule the staff in a cost- effective manner. Call field staff to schedule any unassigned shifts and give the staff the client’s information. Notify the family of the client verifying the dates, the times and who will be filling the shift.

COMPUTER SYSTEM KNOWLEDGE:

MicroMain, Allscripts, Outlook, Microsoft Suite (Word, Excel, etc.), various software packages and various multi-line phone system.

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