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Customer Service Manager

Meriden, Connecticut, United States
March 01, 2018

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Dela Carnot

*** ***** *** ******

Meriden, CT ***50

H (203) ***-**** C (203) ***-****


To engage back in the work force in a field that suits my skills and qualification. I learn quickly and I am eager to become an asset in your company.

Work Experience

9/2015 -8/2016

Mazzotta Employment

Assisting and directing customers call.

Reception, Scanning documents, general office duties as assigned.

Salka Office Furniture Meriden, CT 06450 2008-2011

Reception /Sales Support

Responsible for all clerical aspects of the business:

Handled processing of sales quotes.

Coordinated mailings.

Create and reconcile mileage logs.

Maintaining company web site.

Ordering pricing showroom samples.

Maintaining inventory of showroom.

General Nutrition Center Pittsburgh, PA 15222

GNC Regional Franchise Consultant 1998-2006

Responsible for multiple franchise store locations. Worked with franchise operators to develop the stores from construction to opening day ensuring company standards. Providing on-going support, training and guidance to each location to ensure GNC policies were being managed.

GNC Senior Store Manager 1992-1998

Managed Waterbury, CT store, as well as supervised several other locations.

Hiring, training and motivating employees, controlling inventory levels, merchandising execution, and all operations of store(s).

Bradlees, A division of Stop and Shop, Inc. Braintree, MA

Customer Service Manager 1983-1992

Managed and staffed 20 to 60 employees based on seasonal help. Scheduled staff and conducted employee reviews. Assisted store managers in all aspects of operating stores.

Personnel Manager

Interviewed, hired and coordinated training for all new employees. Assisted in the opening and set up of the Meriden, Ct and Groton, Ct locations.


Meriden Continuing Adult education course

Microsoft Office-Keyboarding-Completed successfully.

Maloney High School Graduated

Meriden, CT


Microsoft Office

Accounts payable & receivable – Peachtree program

Managed multiple phone lines

Extensive supervisory management experience.

Committed to delivering exceptional customer service.

Strong communication skills.

Recruiting and interviewing.


Provided upon request

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