Customer Service Representative
Resume:
CAROL CRAIG
Redford, MI 48240 *************@*****.***
Customer Service Representative
SKILL SUMMARY:
Administrative Support
File Maintenance
Document Preparation
Data Entry
Account Management
Microsoft Word
Administrative Liaison
Database Management
Microsoft Excel
Microsoft Outlook
Inventory Maintenance
Data Analysis
EXPERIENCE:
Dex YP (formerly YP Holdings, AT &T Yellow pages, Ameritech), Madison Heights 2000 – 12/2017
Market Assignment Rep
Establish and maintain correspondence with executive level management and departmental teams
Analyze data utilizing market research
Manage corporate business accounts maintaining confidentiality regarding finances and personnel
Maintain, compile and interpret files, documents and databases for various departments
Maintain management profiles and canvass organizational commissions tables for team
Staff Associate III / Clerical Support, Madison Heights, MI
Assisted in daily rep support by validating and auditing contract packets and other documentation
Maintained files and logs and sent correspondence to customers
Scanned advertising contracts
Initiated Pre Canvass Account Preparation
Ran special reports and programs for analysis of sales results
Staff Associate III / Market Assignment, Livonia, MI
Prepared memos to various departments to correct billing and advertising
Contacted new prospects verifying listings and gathering information necessary for a successful advertising partnership
Maintained files and databases on all contacts and follow-ups
Developed, formatted, updated and maintained reports, logs and files on a personal computer program
Obtained and provided pertinent information required in the completion of daily work
Processed documents and verified records
Customer Service Representative, Troy, MI
Received incoming calls from yellow pages customers regarding billing and product issues
Placed outgoing calls within and outside of the company to help resolve customer concerns
Resolved customer concerns and initiated customer claims when needed
Investigated claims and negotiated settlements on behalf of the company
EDUCATION:
Business Management, Northwood University, Troy, MI
Accounting, Davenport University, Dearborn, MI
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