Customer Service Data Entry

Sharon Anthony

Administrative Clerk

Hampton, GA 30228

************@*****.*** - 678-***-****

An experienced administrative Professional with strong Interpersonal and Organizational skills with the ability to handle a variety of challenges and responsibilities. Authorized to work in the US for any employer

WORK EXPERIENCE

Deputy Clerk II

Fulton County Government - Atlanta, GA - April 2014 to Present Responsibilities: PROVIDE EXCELLENT CUSTOMER SERVICE TO CUSTOMERS WHO ARE WANTING DIFFERENT DOCUMENTS, FROM CIVIL AND CRIMINAL. EXPLAIN POLICIES AND PROCEDURES. REVIEWS AND ACCEPTS LEGAL DOCUMENTS. PERFORMS DATA ENTRY IN DIFFERENT PROGRAM APPLICATIONS. CHECK AND REVIEW INCOMING AND OUTGOING DOCUMENTS FOR COMPLETENESS. PROCESSES DOCUMENTS FOR FILING AS REQUIRED. OPERATES A PERSONAL COMPUTER TO ENTER, RETRIEVE, REVIEW, UTILIZING WORD PROCESSING, SPREADSHEET, PRESENTATION, INTERNET, EMAIL, OR OTHER SOFTWARE, AND OPERATE GENERAL OFFICE OF OTHER EQUIPMENT AS NECESSARY TO COMPLETE MY FUNCTIONS IN THE OFFICE. COMMUNICATE WITH SUPERVISORS, OTHER EMPLOYEES, ATTORNEYS AND CUSTOMERS AS NEEDED TO COORDINATE WORK ACTIVITIES. REVIEW THE STATUS OF MY WORK AT THE END OF THE DAY, PERFORMS OTHER DUTIES AS NEEDED.

..Accomplishments

Learning different types of court documents.

Skills Used

Excellent Daa Entry Skills, Customer Service Skills, Computer Skills (Microsoft Word, Excel) Cashier/Floater

Atlanta Thrift Store - Norcross, GA

Responsibilities

Check out customers according to proper company procedures as determined by management. Straighten work area before going home. Assist or fill in fellow employees in any department in the production room or on the sales floor when requested by supervisor. Perform all other duties as instructed by supervisory help. Scheduler

Riverside Health System - Newport News, VA - May 2010 to March 2011 Worked for Riverside Health system in a Call Center Environment. Schedule appointments for Doctor Offices for Patients that needs Diagnostic Testing, such as MRI's, CAT scans, Mammograms and other Therapeutic testing that need to be scheduled. Used the Electronic Medical Record. Input Data into the computer for patients that needed to be registered into the system. Use excellent Communications with Patients while on the Phone. Use quick thinking and decisional making with Patients. SECRETARY

GET IT DONE PAINTING ENTERPRISES LLC - Newport News, VA - May 2006 to April 2010 Schedule Appointments, Arrange meetings and Coordinate Logistical Arrangements. Respond to Inquiries from Customers, Vendors and Employees regarding office matters. Investigates and Recommends corrective actions to resolve complaints and problems. Enter Data into the computer. Admissions Clerk II

Georgia Department of Corrections - Atlanta, GA - June 1997 to April 2006 Performed Administrative work such as,Entering high volumes of paperwork daily into the system. Assigned inmates their Inmate Number, Prepared the inmates to be moved from County Jail to State Correctional Facility. Scan the inmates documents into the scanning system. May receive, screen and direct telephone calls. Greet and assist internal or external customers. Open, sorts and routes incoming mail, answer correspondence, and prepare outgoing mail. Proofread or verifies existing documents, reports, mathematical figures. Provide clerical support to an office, to include such task as Data Entry, Copying, Scanning, and distributing documents and materials. Maintain record keeping and filing systems for monthly letters that had to go out. Made sure that the Data that was entered was correct and accurate Receptionist

Georgia Dept of Corrections - Atlanta, GA - February 1994 to June 1997 Answered and directed calls to the appropriate individuals, or assist the caller with the knowledge that I have learned. Greet and receive office visitors and clients.. Distribute the mail to the appropriate individual. Operated office machinery and computers for the purpose of filing, copying, entering Data into the computer. Provide clerical support such as typing, filing, proofreading and editing letters, ordering supplies. EDUCATION

Certificate in Word Processing/Busines Computer

Phillips Business School - East Orange, NJ

1991 to 1991

SKILLS

Excellent written and oral communications, Telephone reception, Computer Proficiency (Word, Excel, and PowerPoint. Data Entry, filing and 10-key calculator, And excellent Costumer Service Skills. ICD-9 Codes and CPT Codes.