ERICA BOWIE

**** ** ****** ******* *****, Houston, Texas ac4nwa@r.postjobfree.com 346-***-**** OBJECTIVE To utilize my experience, skills and knowledge in the Customer Service/Call Center Industry SKILLS &

ABILITIES

In-depth knowledge of Technical Support for large, well established corporations Excellent know of Customer Service and hospitality Great personality

Demonstrate strong conversational skills

Ability to work successfully in a call center environment (sitting, talking with customers in a repetitive, regimented environment

Ensure content of oral and written communication meets the needs of the target audience Thoroughly research and understand all facets of customers’ requests Excellent mathematical skills

Outstanding problem solving skills

Excellent interpersonal and organizational skills

Amazing ability to multi task and work in a team environment EXPERIENCE CALL CENTER/TECH SUPPORT S UTHERLAND GLOBAL INC. 02/2017 – PRESENT

Amazon seller Support is made up of diverse teams, including seller associates helping merchants manage their operations on our platforms, tech teams building seller self-help tools and leaders building internal business processes and systems to manage day-to-day merchant performance.

From the people picking up the phone when a seller has a question to our technical teams leveraging the latest technologies and approaches like machine learning to identify opportunities to help third-party merchants succeed, we are an organization of innovative and customer obsessed Amazonians

CUSTOMER SERVICE AGENT /CALL CENTER P OINT OF CONTACT INC. 07/2013 – 02/2017

Point of Contact Inc is the first line of contact for customers in need of answers via chat, email, telephone and written correspondence for Volkswagen of America. We provide courteous, professional and timely responses to a continuous volume of customer concerns, as well as written customer inquiries

RECEPTIONIST H AIR BIZ INC.

08/2012 – 06/2016

• Greet new and existing clients and inquire into their needs for salon services

• Provide information regarding services and associated prices provided by the salon

• Assist clients in determining the type of service that will suit them and ensure an appropriate staff member is assigned to them

• Schedule appointments with clients over the telephone and in person and send reminders a day earlier

• Engage clients in conversation with a view to sell them the salon’s retail products

• Assist in conflict resolution with a view to retaining clients and repeat business

• Create and display information of the salon’s services and products in display windows

• Assist with hair styling and other salon services in the event of staff shortages

• Ascertain the cleanliness of the reception area and ensure that proper inventory of salon supplies is maintained

The face of the business

EDUCATION SAN JACINTO COLLEGE, HOUSTON, TEXAS

PRESENTLY ENROLLED

COMPUTER SKILLS Microsoft Office Suite (Word, Excel, Access, PowerPoint & Outlook) PAGE 2

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