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Customer Service Sales

Montgomery, Alabama, United States
March 01, 2018

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Ratinnie S. Blair

**** ******* **** **********, ** 36116

P: 334-***-**** Email: **********@*****.***

Qualifications Summary

Experienced in working in fast-paced environments requiring strong organizational, technical, and interpersonal skills. Committed to superior customer service. Confident when interacting with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task. Effective working individually and as part of a team. Motivated and enthusiastic.

Employment History

Kirkland’s Home Decor, Montgomery Alabama Assistant Manager

May 2017 - Present

• Assist the Retail Store Manager in planning and implementing strategies to attract customers

• Coordinate daily customer service operations (e.g. sales processes, orders and payments)

• Track the progress of weekly, monthly, quarterly and annual objectives

• Monitor and maintain store inventory

• Evaluate employee performance and identify hiring and training needs

• Supervise and motivate staff to perform their best

• Coach and support new and existing Sales Associates

• Monitor retail operating costs, budgets and resources

• Suggest sales training programs and techniques

• Communicate with clients and evaluate their needs

• Analyze consumer behavior and adjust product positioning

• Handle complaints from customers

• Research emerging products and use information to update the store’s merchandise

• Create reports, analyze and interpret retail data, like revenues, expenses and competition

• Conduct regular audits to ensure the store is functional and presentable

• Make sure all employees adhere to company’s policies and guidelines

• Act as our store’s representative and set an example for our staff

Alabama Law Enforcement Agency, Montgomery, AL Clerical Aide

August 2017 – presently

• Answer the multi-line phone system and assist customers by forwarding them to the appropriate personnel and/or units.

• Conduct data entry of records in a quick and precise manner.

• Maintain Excel spreadsheets to enter workflow data daily & weekly.

• Maintain the Commercial Driver’s License (CDL) unit’s public Microsoft Outlook email account and respond to each accordingly.

Lowes Home Improvement, Montgomery, AL Cashier/Customer Service Rep.

May 2014 – January 2017

• Responsible for performing all types of monetary transactions such as, accepting cash from customers, making correct change, completing daily deposits, cashing money orders, completing credit card transactions, and accepting checks.

• Responsible for maintaining the customer service center by assisting the customer with returns, inquiries, refunding money, consoling difficult customers and sorting any returned items into the different departments as well as reporting fraud and theft to lost prevention.

• Answer all incoming calls from a multi-line phone system and assist customers by forwarding them to the appropriate personnel.

• Perform bookkeeping for upper management and other associates.

• Trained Customer Service Associates.

• Used computerized equipment to process credit card applications.

• Frequently emailed customers by using the Lowes emailing application in regard to their orders.

• Communicate with different stores in Alabama and out of state for multiple purposes.

• Helped assist managers with collecting tills at night.

• Became proficient with all the office equipment including but not limited to: fax machines, copiers; used Microsoft Office and various applications to process daily activities and reports.

• Organized all incoming specialty items and verified that all special-order items got to the right client.

• Assisted the floor marketing team with setting up manufacturer marketing displays.

• I was also a part of a team that was responsible for keeping a running inventory of lumber, front stocking products, and any other areas as required and needed.

• Assisted in preparing the store for promotional events and holiday sales.

• Regularly cleaned the sales floor shelves and maintained shelf stock levels.

• Validated schedules to ensure the other employees were able to have adequate breaks and lunch periods while maintaining sufficient staffing for my section. And also trained other cashiers on the front-end operations.


Trenholm State Technical College Montgomery

Associate Degree

Information Technology

2014 – 2016

Carver Senior High

High School Diploma

2009 – 2013

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