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Customer Service Technical Support

Meridian, Mississippi, 39305, United States
March 01, 2018

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Meridian Mississippi

Prince Donald

Production Supervisor/Manager

Career Objective & Summary

I am seeking a company in need of someone that is professional responsible, accountable and reliable, that has exceptional planning, leadership, and management abilities, who leads by example. Taking command of an operation or project, then guiding it to new performance levels, is my greatest strength.

Sales & Technical Support Professional

Production Supervisor/Manager

Machine Operator/Warehouseman

Military Non Commissioned Officer

Experienced and successful providing Sales, increased profits, and technical support to small businesses. Agent, adept at formulating processes and achieving excellence in client satisfaction, productivity, profitability, and customer service

Supervisor/Manager 16 years experience monitoring, co-ordinating and controlling medium to large groups of employees to achieve organizational goals. 26 years total in manufacturing and production Proven track record of the following:

Excellent Leadership and Management

Strong commitment to high ethical and professional standards Effective management of employee performance including safety, appraisals, support, training and discipline

Development and implementation of practical continuous improvement processes Development and maintenance of a safe work environment to meet all health and safety standards Planning and management of resources to consistently meet production, quality and cost goals Resolution of critical issues in a time-sensitive environment using excellent analytical skills Deep Working Knowledge of:

Employee Safety

Food Safety

Customer Service

Prepared Foods (Fully Cooked)



Wing Cutting, Grading, and Packing

Tray Pack

Value Added

Portion Control

Ingredients Mixing, Specifications and entire Marinating process Shipping & Receiving


Basic Machinery Maintenance




Quality Control





Lean Manufacturing

Inventory Control including Warehouse

Material Management

Profit & Loss Statements

Manufacturing Processes and Procedures Labor Relations - Union & Non Union 01/2017 - 11/2017

09/1994 - 06/2016

05/1990 - 07/1994

10/1985 - 06/1985

Experience and Accomplishments

Technical Support/Sales Specialist

Independent Contractor

Presenting local small business owners, both new customer and existing customers with ideas and products to reduce cost and increase profits. Around the clock technical support with excellent customer service

Production Supervisor

Monitored 4 production lines and Led a highly successful 75 member production team who delivered flawless execution and outstanding results. Under my direction, goals were met, and standards and expectations raised. Employee and Food Safety was my number one priority. My departments were the very best with fewest amount of lost time accidents and Safety violations. I STRICTLY enforced employee and food safety policies, consistently conducted policy review as well as a monthly safety training course. I had zero tolerance or understanding for safety violations. Disciplinary action up to and including termination was given to intentional violators. Out performed the competition and was considered the very best out of those that produced the same product, we were a minimum of 9% above goal daily in production and 3% above in yield and consistently 2-6% above goal with marination pickup percentage which provided an increase in profits. Proactive Management was the reason I reduced the required staffing by 4 team members while not affecting Safety, quality,or production,which initiated my superiors to observe and reduce staffing plant wide. The outstanding work, dedication, and attention to detail by my team leaders, and team members whom I provided superior training to, resulted in the company being awarded two new contracts from customers to have their product produced at that plant in my departments. I built sustainable and strategic relationships with Quality Assurance and USDA.

Machine Operator/Warehouseman

Observed machine operations to ensure quality and conformity of filled or packaged products to standards. production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly. Attach identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations, moved finished product to warehouse with forklift.

Loaded product on outgoing trailers and rail cars, unloaded plant supplies from incoming trailers. Daily warehouse inventory.

Broiler Operator/Customer Service Specialist

Fed, controlled, maintained, observed, and cleaned broiler constantly throughout the shift, making sure it had the required flow of product depending on time of day. Made sure customers was pleased with the product and service, professionally settled any issues they had as well as made sure they were comfortable when dining in. Cypress Bay Solutions

Koch Foods Of Mississippi


Moldwood Products

Burger King

Education and Training

06/1989 - 08/1989

02/1986 - 04/1986

09/1981 - 06/1985

Military Certificate

Course in Military tactical leadership and management Military Certificate

Safe operation and preventive maintenance of light and heavy military vehicles High School Diploma

Business and Management

US Marine Corps

Leadership and

Management School

3531 Motor Transport

Operator School

Admiral King High School

Excellent Leadership and Management Skills

Excels in fast paced demanding environment

Strong multitasking and time management


Complex Problem solver


Good business sense

Always seek to exceed expectations

Not content with mediocrity

Ability to Identify, accept,and learn from



Social media literacy

Capable of interacting with and working with

a variety of personalities

Recognize and respect people's diversity

Friendly and always optimistic with a

professional and approachable manner

Excellent Written Verbal & Communication

skills with both Management & Subordinates.

Ability to define problems, collect data,

establish facts, draw valid conclusions and

negotiate or influence appropriate outcomes.

Ability to work effectively independently as

well as in a team environment

Strong relationship building skills

Exceptional drive to support others

Able to smoothly resolve any conflict

Open minded and collaborative approach

Always willing to learn from others

Strong sense of loyalty and commitment

View problems as opportunities


Microsoft Office Suite: Word, Excel, Outlook,

PowerPoint, Express


Word Press & SEO

Visual Editing Software

Data Analysis


Core Competencies

Profit and Loss Statements

Merchant Services

Customer Service

Individual Income Taxes

Technical Support

Quality Assurance

Project Management



Accounts Payable

Accounts Receivable

Military Service

Service Country: United States

Branch: Marines

Rank: Corporal

Service Dates: November 1985 to October 1989

Trained in operating heavy military vehicles safely and doing preventive maintenance. I was responsible for:

Transporting troops, ammo, food, and other supplies whenever and wherever needed. Promoted to Non commissioned officer and assigned line Nco equivalent to civilian supervisor of a heavy truck line that consisted of approximately 20 trucks and hummers and approximately 15 Marines. My duties were to make sure vehicles were inspection ready, operational, and also to make sure that troops received continued training and stayed physically fit and mentally ready

Military Accommodations

Good Conduct Medal-

Overseas Ribbon-

Promotion to Non-commissioned Officer-

Expert Marksmanship Badge-

Honorable Discharge

License and Certifications


Electric pallet jack-

Forklift operator


Manager of the month:


Awarded for individuals in management that exceeded all requirements, went above and beyond what was required and displayed exceptional leadership skills

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