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Administrative Assistant Customer Service

Bethlehem, Pennsylvania, 18020, United States
March 01, 2018

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**** **** ******, *********, ** **020



Creating positive tactical partnerships with top executives to achieve corporate success.

Polished executive support associate with experience in planning and directing business for senior directors. Recognized for superior business judgment. Proven ability to act decisively under pressure in a fast-paced corporate environment. Utilized project management principles to independently plan and direct high-level business affairs. Highly trusted by senior management to maintain strict confidentiality regarding sensitive business information.

Executive office management *Domestic Travel Planning *Meeting and Special Events Planning *Confidential Correspondences *Client Communication *Complex Calendar Management *Document Management *Multi-Line Telephone System *Teleconference Calls *Reconciling Monthly Travel Reimbursement Expenses *Ordering Office Supplies


Centenary University, Hackettstown, NJ

BS Degree in Business Administration/Mgmt.

AA Degree in Liberal Arts


Notary Public

Professional Secretary (CPS)

NJ HIV Testing and Counseling

NJ Case Manager


Microsoft Word, Excel, Outlook, Visio, Power-Point, and Internet Explorer

Next, Concur, Ariba, E-Room, and Webinars


Knowledge of Managed Care

Knowledge of Medicaid


Health educator

Handling telephone calls

Experience in healthcare setting

Experience in hospital setting

Experience in customer service

Community based experience



Case Manager/HIV Counselor/Administrative Assistant

Greet and respond to requests from walk-in and scheduled clients in need of health care services. Coordinate appointments with social worker and case managers. Organize annual holiday events and health fairs. Provided administrative coverage for one director and eight reports.

Provide applications, educational materials, and other resources for clients and members.

Provide healthcare and managed care knowledge to clients.

Provide education to clients about Medicaid benefits.

Responsibility to present health education materials to individuals and groups in small settings.

Coordinate with physicians, case managers, social workers, nurses, and critical care staff.

Facilitate client support groups twice a month.

Establish, maintain, and update client case records using approved agency forms and procedures.

Maintain filing of client charts, lab work, and physician’s notations.

Conduct pre and post-test counseling sessions with clients pertaining to HIV transmission, risk reduction, and testing.

Develop risk reduction plans for all clients seeking HIV counseling and testing services.

Conduct HIV testing utilizing universal precautions and conform to all state regulations regarding testing.

Ensure confidentiality of all client records.

Provide specialized health education, risk reduction, individual session, and group-level interventions to clients at high risk and to reduce their risk for acquiring HIV.

Establish working relationships with community providers and outreach counselors to promote prevention services.

Ability to exercise sound judgment and discretion.

Willingness to multi-task, prioritize, and work in a fast paced environment.

Strong organizational and customer service skills.

Provide secretarial support within the Ancillary Services Department.

Answer and triage telephone calls.

SANOFI PHARMACEUTICALS, Bridgewater, NJ 10/2000 – 11/2012

Coordinator, Independent Grants and Learning Dept. 2008 – 2012

High profile coordinator position supporting one senior director, two directors, and three managers. Managed time allocation for senior director and two directors coordinating meetings, appointments, and events. Utilized expertise and sound judgment in handling challenging priorities. Ensured seamless travel arrangements for directors by organizing flawless complex domestic travel itineraries with commercial travel vendors (Concur software). I have used the I-Procurement Oracle software. Reviewed, prioritized and took action upon all incoming communication for directors including email, telephone and teleconference calls, and internal correspondences. Performed administrative duties including managing daily complex calendars and reconciling monthly American Express travel reimbursement expenses.

Liaison with and formed effective relationships with clients, business partners, and executive assistants to facilitate business transactions with ease.

Organized ordering of department supplies utilizing online (Ariba software) system.

Provided customized report for key clients utilizing Google database and Excel spreadsheet.

Utilized command of English grammar to prepare complex documents and presentations.

Managed director’s invoices.

Ability to act as a team player and strong interpersonal skills.

Ability to work with minimal supervision.

Coordinator, Oncology Dept. 2006 – 2008

Provided administrative coverage to one senior director and three senior managers.

Formatted and proofread letters, reports, Power-Point presentations, spreadsheets, documents, emails, and memos.

Maintained filing system and provide administrative support by faxing, photocopying, and printing for department executives and management.

Retained department Electronic Filing Room (E-Room) keeping documents organized, secured, and accessible.

Tracking invoices for directors and managers.

Senior Administrative Assistant, Biostatistics Dept. 2004 – 2006

Provided administrative coverage for one senior director, six directors and five direct reports.

Answered, screened, and directed all in-coming and outgoing telephone inquires.

Prepared Fed Ex packages for shipment and distributed incoming and outgoing mail.

Managed, greeted, and escorted visitors.

Administrative Assistant, Medical Affairs Clinical Operations Dept. 2000 – 2004

Aventis Pharmaceuticals

Provided administrative coverage for one senior director, five directors, and regional staff of 80. Assisted with specialized projects on an as-needed basis. Respond to requests and questions via telephone.

Process invoices and reconcile regional staff cell phone bills.

Gathered, provided, and dispensed information on an ongoing basis to the regional staff in the field.

ADECCO TEMPORARY EMPLOYMENT AGENCY, Parsippany, NJ 08/2000 – 10/2000

Administrative Assistant

Temporary assignment at Aventis Pharmaceuticals.

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