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Customer Service Administrative Assistant

Norfolk, Virginia, United States
March 01, 2018

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Work Experience


Accounting Principals, Chesapeake, VA

Receptionist/Member Support (Organizational Management Group)

Answered phones

Distribution of calls to appropriate Association

Provided Executive Directors with preparation for scheduled events

Scheduled upcoming meetings/classes

Performed monetary transactions

Data entry, utilizing company database (Magic)

Filing of new members

Distribution incoming mail

Provided members customer service (i.e. credentials for logon, member dues and fees)

4/2012 – 10/2017

Colonna’s Shipyard, Norfolk, VA

Administrative Assistant – Purchasing Department

Data entry (i.e. company database Deltek/Costpoint)

File management of purchase orders & matching of packing slips

Expediting orders

Switchboard relief

Copy packing slips to file and providing Accounts Payable with originals

Supported Purchasing agents & manager with clerical duties

Provided administrative support for 3 Buyers and Purchase Manager

11/2012 – 3/2012

Office Team, Norfolk, VA

Administrative Assistant (US Training Services/Academi)

Data entry (i.e., Excel spreadsheet, company database Deltek/Costpoint)

Data collection

File management

Assisted Subcontract Manager in Procurement with audit and collection of Self Certification documents

Assisted HR Generalist with audit of confidential personnel files

9/2010 – 2/2011

Office Team, Norfolk, VA

Administrative Assistant (Presidential Airways/AAR Airlift Group)

Answered phones for HR department

Provided administrative services for Human Resource’s Employee Drug and Alcohol program

Data entry (i.e., Excel spreadsheet, Talentwise program)

Data collection

Assist HR process new hires at orientation as needed

File management of confidential personnel files

Assisted employees with inquiries of benefits and forms

Alternate/relief Receptionist

Monitored access throughout building

Issued visitor passes and employee badges

Produced daily reports of authorized access for Security Guard/Checkpoint

2/2008 – 7/2010

CB Richard Ellis, New Orleans, LA

Real Estate Services Assistant

Answered phones

Performed administrative support for management

Provided customer service for tenants and vendors

Generated and dispatched work orders

Rent Collection

File management

Insurance tracking

Issued & tracked Parking Garage access cards & assigned parking

Maintained and updated building website and Kiosk directory via internet

4/2006 - 7/2010

Banfield Pet Hospital, Slidell, LA

Client Services Coordinator

Answered phones

Greeted clients and pets

Data entry

Provided customer service for Banfield clients as well as Petsmart customers

Monitored flow of clients through hospital

Performed monetary transactions

Schedule management


Microsoft Suites


Graduated 1981 - Montclair High School, Montclair, NJ

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