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Infrastructure Support Analyst

Calgary, Alberta, Canada
March 01, 2018

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Jesse Owlchild

Cell: 403-***-****



• 14 years technical experience in wide cross section of IT

• 10 years of experience with backup management

• 14 years Windows 2003 through to 2012 server management

• Active Directory, VMWare VSphere and Citrix management

• DataCenter including BladeCenter Cluster and Configuration Management

• Asset management

• Extensive knowledge and experience with Remedy, TSM and Service Desk

• Patch management

• Unix and Linux support and management


2018 Contractor Inc.

• No assignment

December 2016- August 2017 Contract: Mackenzie Dental, Blue Lake Landscaping and Canadian Western Digital

• Customer support

• Application support

• System administration

Nov 2013- Feb 2016 Contract: Baker Hughes Inc., Systems Analyst

• Divestco’s Geovista installation management and support

• Ticket management and Client support

• ArcServe backup management for all of the Canadian Sites

• Site DataCenter management

• Active Directory, VMware, Hyper V and Citrix Management

• Xerox and HP Printer commission, support and management July 2010 – Sept 2011 Nexen Inc., System Administrator

• Customer support

• Remedy Ticket Management

• Server and Datacenter management

• Windows Server builds on physical servers, blades and VMs Aug 2009- Nov 2009 Contract: Husky Energy, System Administrator Special Projects

• Payment Card Industry (PCI) Special Project

• SLES09 Server Patching and Hardening

• RHEL 5.05.1 Server Patching and Hardening

Jun 2008 - May 2009 Contract: IBM/Suncor Energy, System Administration Support Analyst

• Customer Support

• Server commission and administration

• DataCenter and blade management

• Project management participation

• Ticket management

Aug 2007-Feb 2008 Contract: Shaw Communications, Wintel Administrator

• Customer Support

• Wintel Support

• Active Directory, NetBackup and server support

Jun 2006-Jun 2007 Contract :ConocoPhillips Corp, Unix/Linux, Infrastructure Support Analyst

• Customer Support

• Sun Solaris, Red Hat Linux server support and management

• NetBackup management (EMC/Navisphere)

• Windows and Sun WorkStation commission and management

• Printer and potter management

• Ticket management (Remedy)

1999-2005 NOVA Chemicals Ltd Enterprise Operations, System Analyst

• Customer Support

• Tru64 Unix cluster management

• DataCenter administration

• Legato backup management for UNIX and windows

• Budget participation for lifecycle of hardware and licensing 1992-1999 NOVA Chemicals Computer Operations, Desktop Support and LAN Administration

• Desktop and client support for Hardware and application

• LAN administration

• DataCenter and server support

• Coop student hire and placement


• Technical support, client proximity audit to determine best practices to minimize support response times.

(Nova Chemicals)

• Restructured backup strategy to maximize the storage space and save on cost of media (Baker Hughes)

• Provided a companywide asset management initiative to determine cost cutting for server warranty and software licensing (Baker Hughes)

• Government audit testing and remediation (Baker Hughes)

• Physical to Virtual initiative to minimize server footprint and reduce DataCenter size and power requirements (Baker Hughes)

• Asset management and documentation for Government Audit and remediation (Nexen)

• Merger of Berlington Energy and ConocoPhillips Corp’s infrastructure (ConocoPhillips)

• PCI (Pay Card Industry) implementation (Husky Energy)

• Replacement of outsourced staff at Suncor in all aspects of infrastructure and support (Suncor)

• Full DataCenter move (Nova Chemicals)

• Upgraded and restructured Backup Strategy for Windows for the reduction of media and licensing costs

(Nova Chemicals)

• Technical support, client proximity audit to determine best practices to minimize support response times.

(Nova Chemicals)

• Set up an 8-Way Unix Tru-64 Cluster (Nova Chemicals)

• Setup a Google internet Firewall and Google intranet search engine (Nova Chemicals) EDUCATION

• 2000 – 2001 Certificate of Achievement in Management (NOVA)

• 2002 MS Windows 2000 Networking & Operating System Essentials

• 1997 – 1999 Unix Networking Certificate/Computer Networking Certificate (LEARNIX)

• 1981 – 1983 (SAIT) Chemical Technology Chemistry Diploma

• 2003 MS Windows 2K infrastructure training / Implementing MS Win 2K Pro and Server

• 2002 Solaris System Administration 1 and 2 (LEARNIX)

• 1997 Basic Programming in Visual Basic (LEARNIX)

• 1998 Windows MCSE courses completed


• Biking, Hiking, Kayaking, Camping and Travelling

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