Joyce Watson

ac4nsm@r.postjobfree.com

215-***-****

STRATEGIC LEADER

Self-directed leader focused on results and partnership. Collaborative team player with the ability to thrive under pressure and respond to economic and competitive challenges with urgency. Excellent communication skills that connect and create strategic alliances. Proven and demonstrated ability to build trusting business relationships, develop and support engaged, energized and purposeful teams that meet and exceed goals. Ability to empower teams to make a difference through service excellence while also creating culture of accountability. Demonstrated capability in:

Multi-site Management ~ LEAN and Six Sigma ~ Unions ~ Project Management ~ Employee Engagement ~ Staff Development ~ Budget Development/Management ~ Inventory Management ~ Vendor Relations ~ Scheduling ~ Training~ Payroll ~ Service Recovery ~ Safety ~ Risk Management ~ Quality Assurance ~ Regulatory Compliance ~ Infection Prevention ~ OSHA ~ JCAHO ~ DHH ~ DOT~ EEOC

EDUCATION

University of Phoenix Bachelors of Science: Health Administration/Management (BSHA/HM)

EXPERIENCE

Crothall Healthcare Inc. November 2003 – Present

(Contract assignments)

Virtua Memorial Hospital Mt Holly, NJ April 17, 2017 to present

Director of Support Services: 433 Bed, non-union facility

Direct oversight of daily facility operations for Environmental and Laundry Services, managing 3 salaried and 75 hourly associates, managed up to $7 million in volume.

Committees served: Infection Control, Emergency Preparedness, Environment of Care, Quality and Safety

Mercy Philadelphia Hospital Philadelphia, PA January 2012 – April 2017

Director of Environmental Services: 187 Bed, non-union hospital

Direct oversight of daily facility operations, managing 2 salaried and 45 hourly associates, managed up to $4 million in volume.

Committees served: Infection Control, Support Services, Service Excellence, Emergency Preparedness, Environment of Care and Zero Accident Culture, Workforce Management, Just Culture, Quality Management

Accomplishments include:

oImproved HCAHPS scores by 10% in first year & 9.95% in 2015.

oImplemented recycling and reduced waste for cost savings & reduction.

oImproved employee satisfaction scores from Tier III to Tier II in year one and to Tier I in year four.

oAudits & Compliance: Standardization and Patient Satisfaction/HCAHPS @ 100% annually

oStewardship recognition for innovation and cost savings initiative – implemented Bed Bug specific pest control program saving client $30,000 in 2015, with program expansion to hospitals in system, resulting in substantial and continued cost saving.

oParticipated in Community Service Projects with Hospital

Bon Secours Health System Multiple Sites February 2010 – Januaary 2012

Director of Environmental & Laundry Services: Both union and non-union facilities

Direct oversight of daily facility operations, managing 3 Salaried & 74 Hourly Associates

Saint Anthony Community Hospital, Warwick, NY – 70 Beds

Mt. Alverno Adult Home & Assisted Living, Warwick, NY - 80Beds

Community Hospital, Port Jervis New York – 140 Beds

Schevier Pavillion Long Term Nursing Care, Port Jervis, New York 120 Beds.

Nazareth Hospital Philadelphia, PA July 2007 – Feb. 2010

Director of Environmental Service & Laundry Departments: 234 Bed non-union hospital

Direct oversight of daily facility operations, managing 2 Salaried and 43 Hourly Associates

Unit manager responsibilities as described above

Hospital University of Pennsylvania Philadelphia, PA February 2006- June 2007

Training Manager: 750 Bed, union hospital

Operations Manager: March 2006 - December 2006

Maryland General Baltimore, MD March 2005 – March 2006

Assistant Director: 233 Bed union facility

Northwest Hospital Randallstown, MD July 2004 – March 2005

EVS Supervisor: 170 Bed non-union hospital

Bench Manager for Operations & Training Support November 2003 – June 2004

CompuMaster Computer Training Center King of Prussia, Pa February 2001- May 2003

Facility Administrator

• Liaison for Corporate office in Kansas

• Managed Assistant Facility Administrator

• Maintained 12,000sq ft. Facility- all operational needs & bookstore

• Supported Room Set up - basic Computer Networking

• Managed bookstore sales, inventories, presentations & displays

• Managed budget and Bookstore Inventory, Petty Cash

• Exceptional Customer Service and Sales

• Managed training schedules, room availability & room set up

• Liaison for Training Instructors and Vendors

AWARDS/RECOGNITION

Crothall’s 2015 Be A Star Award for Diversity & Inclusion

Crothall’s Presidents Council for Unit Manager in 2009, 2012 & 2015

CERTIFICATIONS

HR Certification Institute SPHR Certificate January 2015

Predictive Index (PI) Certified Partner

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