KANSAS FRANKS

*** ******** **., ******, ** *****

954-***-****

Detail oriented, motivated to succeed, professional seeking a position where my Military / Civilian experiences and ability will benefit not only the organization but provide opportunity for professional growth.

EMPLOYMENT

CIVILIAN EXPERIENCE:

Miracle Systems, LLC

Mid West City, OK

Tinker Air Force Base

August 2017 to December 2017

**CompTia A+, CompTia SEC+, SCI - DCID 6/4**

OnSite Lead, System Administator

•Integrated hardware and software components within the system environment.

•Monitored and optimized performance of the systems environment.

•Provided daily inputs (can be an e-mail) about operational status of the equipment to Users/Leadership or designee by the end of the shift.

•Evaluated new systems engineering technologies and their effect on the operating environment. Informed leadership or designee of any potential degradation of the system.

•Applied current information security and information assurance policies, principles and practices.

•Assisted with the planning, scheduling and installation of new or modified hardware operating systems or application software.

•Assisted with the Updates of the Antivirus software on all systems.

•Manage accounts, network rights and access to systems and equipment across multiple domains.

•Managed system resources to include performance, capacity, availability, serviceability and recoverability.

•Provided inputs as discovered into Companies process for implementation into the TRAINING ORDER change process.

•Accomplished system maintenance on various Systems per Company’s TRAINING ORDER

•Create, Managed, and Updated user accounts and passwords

•Developed and maintained a list of the user accounts and method to generate them.

•Ensure software and firmware for the Systems/Terminals and are up to date.

AFIT/Wright Patterson AFB

Dayton, OH 45433

August 2016 to August 2017

**A+, SEC+, SCI - DCID 6/4**

AFIT IT SPECIALIST / CUSTSPT / GS-2210-11 / TERM NTE 366 Days

*I Work with Management with privileged access at the network level for AFIT. Plans, coordinates, installs, and continuously analyzes system design, hardware and software.

*I work with others to Develop, recommend, and install solutions and upgrade to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Provide Information Assurance systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.

•*I Serve with other as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of AFIT. Optimize the functionality and performance of hardware and software systems and ensure availability, integrity, efficiency, and reliability of system/functional resources

•Worked with engineers to assemble/produced cyber honey posts for data collection and analysis

•Within a team environment delivered weekly intelligence briefs to Department head Level personnel, along with industry threat report within Airforce environment

•Worked on Windows environments

•Adapted & Quickly learned new position & industry to further develop analytical & technical skill

* I am Able to Provide customer technical assistance and support for all users. Provide ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services at AFIT.

*I am able to Work with customers to ensure efficient operations which supports AFIT’s

Mission. Assists in solving problems associated with delivery of hardware and software orders. Provides Management with information necessary to address difficult and complex problems in automating work processes for AFIT Personnel.

*I can Determine customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services. Identify and document system requirements for specific needs of customers. Conduct in-depth analyses of system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors.

*I also can Recommend methods and procedures and coordinate corrective action to optimize utilization of present equipment. Participate with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system’s hardware and software use at AFIT.

Air Force Reserve Base

Homestead AF Base Florida

Senior Systems Administrator, Contracting Squadron

March 2009 to August 2016

**A+, SEC+, SCI - DCID 6/4**

*Assistant to the Director of Contracting, provide Up-To-Date Reports on All Contract

Information, provide In-House Virtual Meetings with TOP Air Force Reserve Contracting Commanders, Personnel Information, Contract Systems Information, Provide Director with All updates on Contracting Office Equipment & Supplies, Contracting Credit Card Holder, as well as, The Base’s Security Manager using JPAS & CVS (Contracting Verification System) Systems, along with being the Security Manager for the Contracting Office *I also Performed Numerous IT Duties, to include:

•Analysis, planning, design, implementation, documentation, assessment, and management of the enterprise structural framework to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organization.

•Applying analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations. Design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software.

•Planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization’s IT architecture and business needs. Planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats.

•Planning, development, implementation, and administration of systems for the acquisition, storage, and retrieval of data. Planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems.

•Planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.

•*Server Administrator for All Contracting Division Information, Update All Information Systems, All Contracting Web-Based Programs, Provide All Client Services for Contracting Department

Other NoN-DOD/Military Positions:

McRoberts Maritime Security, a Maritime Security Co. 786-***-****

Sgt/Supervisor Cargo/Cruise Operations

July 2008 to March 2009

*Perform security patrols, enforce the rules, laws, regulations and ordinances pertaining to the security and integrity of port facilities and peripheral areas.

*Manage/Supervise approx. 50 to 80 Security Guards in accordance with security directives and procedures

*Investigate incidents involving damage, personal injury, vehicle accidents, thefts, trespassing and other violations involving port property and facilities

*Prepare reports, logs and other correspondence in accordance with Standard Operating Procedures (SOP) and directives to document circumstances and activities

*Provide information and assistance to the public concerning port operations.

Navarro Security, a Security Services Co. 954-***-****

Dispatcher for Golden Beach PD

Nov 2007 to July 2008

*Responsible for Access to Community, for answering emergency calls from residents, and for dispatching Units through the Dade County dispatch system, and preparing and distributing reports

The Wackenhut Corporation, a Security Services Co. 954-***-****

Custom Protection Officer

July 2007 to Nov 2007

*Provide Security on Tri-rail system, Assist Local LE if needed, and issue warnings and citations ATICO International USA, an international retail distribution Co. 954-***-****

Showroom Support

May 2006 to July 2007

*May 2006 joined the Showroom Support team, Support for current 140+ team members, warehouse organization & Assist Customer Service with pick/pack/shipment of parts

Operations & Technical Support Department, August 2004-May 2006

*Provide tech/global support for the current 140+ team members, identify, research, document, and resolve EDI & ops problems, digital senders and copiers

*Develop training/SOP for Helpdesk/Global System & Daily Report System/daily OPS

Foot Locker, a retail company 305-***-****

Assistant Manager/Manager in Training

January 2002-August 2004

*Interview, hire all new employees, security, purchasing, trained personnel in the use of UPS/FedEx system, Quality control

*Develop training programs for team members, perform audits, research and resolve issues on employee

files

America’s Shopping Mall, a retail company (NO LONGER IN BUSINESS)

Assistant Manager

July 2000-January 2002

*Managed/trained personnel in shipping/receiving and use of UPS/FedEx system, monthly/weekly reporting and assisted with quality control, purchasing

MILITARY DOD EXPIERENCE:

MAY 1988 to 2013

Air Force Reserves

Homestead AF Base Florida

3D171-TSgt/ E-6 Client Systems, NCOIC, November 2009 to 2013

**CompTia A+ Cert, CompTia SEC+ Cert, and SCI - DCID 6/4 -TOP SECRET**

*Perform client-level information technology support functions. Help Desk Manager, Manage hardware and software. Perform configuration, management, and troubleshooting. Provide end-user for operation, restoration, and configuration of information systems. Report security incidents and execute corrective security procedures. Manage Focal Point Operations and work with all levels of Leadership.

Air Force Reserves

Homestead AF Base Florida

3A051-Knowledge Operations Management, April 2008 to November 2009

**A+ Cert, SEC+ Cert, and SCI - DCID 6/4-TOP SECRET**

*Perform, supervise, or manage a variety of communications and information management (IM) tasks and activities including Upper-Level Staff Support, publishing, records, administrative communications, and workgroup management (information systems and technology support).

US Navy

May 1988-December 1999 (Honorable Discharge)

*Military Law Enforcement/Corrections, Naval Air Station Key West 1997-1999

*Military Law Enforcement/Corrections, USS Enterprise CVN-65 1994-1997

*Military Law Enforcement/Corrections, Naval Weapons Station Earle 1992-1994

*Mess Management Specialist, USS Saratoga CV-60 1988-1992

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