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Customer Service Assistant

Miami, Florida, United States
February 28, 2018

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DESIRAE ALLEN **** N.W. ** Street, Miami, Florida 786-***-****/


American Intercontinental University, Masters in International Business, September 2007, London, England

Morris Brown College, B. A. in Fashion Design/Merchandising, May 2002, Atlanta, Ga.-USA.

Adjunct Professor: Fashion Design & Merchandising, Miami-Dade College Fashion Institute, Miami, FL Aug. 2016-current

Teaches Associate in Science courses in Fashion Design and Merchandising and is responsible for providing superior academic and lab instruction, orientation to students regarding fashion industry terminology and practices. Provides evaluation, grading and mentoring of students in an engaging and positive learning environment. Participates in curriculum development, supervises and coordinates field experiences. Serves as a resource for faculty members and the program; while performing additional duties. Courses include: Fashion Illustration & Technology, Fashion Forecasting & Research, and Principles of Retailing.

Adjunct Professor: Business Dept. (Fashion Retail), Johnson & Wales University, Miami, FL Sep. 2014-current. Responsible for providing quality instruction to students through well prepared classes, relevant assignments, fair and holistic assessment of learning, clear documentation of student progress, and support of the academic success for at-risk students. Learning tools included the creation of Power Point presentations with the use of embedded graphs, charts, videos; in addition to case studies, trend research and trend boards. Courses include: Retailing, NRF Executive Decision Making, Business of Fashion, & Apparel Quality.

Adjunct Fashion Design/Marketing Professor, American InterContinental University, Weston, Fl. Jan 2012- Jan ‘15

Responsible for providing quality instruction to students through well prepared classes, relevant assignments, fair and holistic assessment of learning, clear documentation of student progress, and support of the academic success for at-risk students. Learning tools included the creation of Powerpoint presentations with the use of embedded graphs, charts, and videos; in addition to case studies, trend research, and trend boards. Courses include: Fashion Marketing, Visual Merchandising, Fashion Marketing Project I&II, Fashion Trends, Fashion Cycle, History of Fashion, Fashion Styling, Fashion Portfolio, Fashion Buying, & Targeting Customers.

Freelance Fashion Design Employee, Taylor Hodson, Inc. New York, NY Jan. 2007- Aug. 2008

Freelance CAD/Design Assistant, DKNY Jeans International: Created color cards and rings for lab dip process, and issuance to all designers for Men’s/Women’s Spr. '08 & Fall '09 collection, accessories, licensees, and agents in Hong Kong. Produced color palettes, and striped prints, and colorways in Photoshop & Illustrator for Men's /Women’s Sweaters, Tees, Cut n Sew, Knits. Created hand drawn paper patterns for Men's Sweaters and tees, while focusing on stripe/ knit details for colorways. Sketched hand illustrations, flats of entire line, and prepared Tech Packs spec/line sheets under the guidance of the Men's Sweater/Women’s Knits Senior Designer. Created season color-books/ chips for concept boards, assisted in the development of fabrics, source trims and followed up with makers in the seasonal development. Freelance Production Assistant, Warnaco/Calvin Klein Jeans: This assignment included verifying and tracking status of Women’s/Men’s knits and woven samples. Productively created a system that helped to reconcile the CK Jeans Club special cut offs Price Allocation logs with Master Lab Dip charts/ sample log sheets within Excel. Sorting, updating, organizing, and labeling samples by product buyers for sales team issuance. Provided receipt verification/ comments to sample logs. Maintained prototype and sample storage area.

Freelance Fashion Design Employee, 24Seven, Inc. New York, NY Dec. 2006: Freelance Colorist, Liz Claiborne: Provided the assistance of creating and building the color story for the current season. Ordering/ sending all color standards and palettes for the season. Created color books for Men’s Special Markets: Claiborne Axcess/Concepts Holiday 2008 Collections. Created/ organized Menswear Fall 2008 books for Replenishment, Essentials, and Cut & Sew Knit Fabric/Yard Spec Sheets. Reviewed color/strike offs for Claiborne Special Sales (woven / knitwear). Maintained color library, CSI files, and presentation boards for seasonal lines – Claiborne knitwear and partnering with the senior colorist to ensure wovens/knitwear coordinates. Freelance Merchandising Assistant, Authentic: Updated buyer orders/invoices of selected styles into Excel Spreadsheets. Adjusted and reconciled selected item photos to fit into Excel order spreadsheets. Reconciled and updated prices/costs of items on buyer order forms to correspond with Authentic’s original item price.

INTERN-Wholesale Sales Assistant, DVF Studio (Diane von Furstenberg), London, England 2006-2007

Assisting the UK/Ireland Sales Account Executives with client/buyer concerns and meetings, liaising between the UK and NY office on DVF marketing/ production matters. Supporting the European Merchandising Manager in strategically updating, reconciling line sheets; pricing, and all logistics for purchase orders of the DVF European client/buyers’ market. Providing excellent general office assistance, organizing travel arrangements, and additional errands for the sales team upon request.

Sales Assistant, Emmett Shirts, London, England-UK 2006-2007

Responsibilities included assisting the Store Manager by providing excellent customer service, visual merchandising, sales, retail merchandising, inventory control, and housekeeping.

Administrative Assistant, Herzing College, Atlanta, Ga.-USA, 2004-2005

Provided a newly enhanced, and highly organized process of preparing Accounts Payable vouchers for the Expense Reports, Sales, and Petty Cash accounts. Increased turnaround time on requests, receivables within the Herzing College headquarters. Processed student transcripts & verification requests, and enrollment. Supported the administrative, admissions, and financial aid departments. Multi-tasked in general office duties.

Customer Service Representative, Nova Information Systems, Atlanta, Ga.-USA, 2002-2003

Established point-of-sale accounts which provided business owners the ability to process Visa, MasterCard, and T&E credit cards. Researching/entering transactions, deposits, created through various types of credit card terminals and updating merchant information. Analyzing interchange rates.

Fashion Shows/Events/Past Freelance Experience

April 2016- Forces in Nature JWU Spring Fashion Show, Independant Designer

May 2014- Miami Fashion Week AIU Fashion Installation/Exhibit: Creative Director

Nov. 2013- AIU, Weston, Fl. “Wounded Love on the Catwalk” Fashion Show: Marketing Director/Project Manager/ Fashion Designer

May 2012- Miami Metropolitan International Fashion Week, Miami, Fl: Assistant to Fashion Department Chair.

2012- Red Eye VIP Event: Art Serve, Ft. Lauderdale: Featured Artist

2002-2003- Focus Films: Music Video Stylist (Atlanta based rap artists T.I., Young Bloodz, & Big Gee)

2002- Atlanta Hip- Hop Appreciation Week Fashion Show: Independent Designer

October 27-29, 2000- Atlanta Apparel Mart Fashion Week: Free- Lance Dresser

2000- Rich’s/Lazarus Delta Burke Fashion Extravaganza: Floor Assistant/Free Lance Dresser

1999- Oscar De La Renta Spring Summer Fashion Show: Free-Lance Dresser

1999- current- Various Fashion Shows: Independent Designer

TRAVEL: AIU London Study/Business Tours: Cape Town, South Africa (Sum. ’06) & Tokyo, Japan (Spr. ’06). Evaluated the international culture, business environment, artistic culture, and current trends of Japan and South Africa.

VOLUNTEER/COMMUNITY SERVICE: Faithful Church Member and Steward, Prayer Leader, and Liturgical Praise Dancer New Changing Life Deliverance Church- Miami, Fl. Sept.’08-current. Hosea Feed the Hungry/Homeless: Thanksgiving Holiday Dinner Event, Atlanta, Ga.-USA, 2004

AWARDS/ACHIEVEMENTS: Herzing College Employee of the Year, Herzing College Academic Dean’s List, CGPA 3.8 Atlanta, Ga. (Win. 2004 & Spr. 2005), Amy Myer Volunteer Service Scholarship, 2005


Computer Skills-Microsoft Word, PowerPoint: Creating Presentations with embedded graphs, charts, and videos. Excel, Publisher, Access: for account payable ledgers, Adobe Photoshop, Adobe Illustrator, In Design(beginner), Scanning, Digital Photography, Outlook, and the Internet; Operating Systems- PC & MAC

ARTISTIC SKILLS- Basic Sewing, extraordinary realistic and abstract illustration skills, Presentation Boards,

Ensemble Beading, Painting, Jewelry Making, and Crafts

Webpage/Social Media Sites:; Ceo Jesunme(Facebook);; @u_jes(twitter)

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