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Customer Service Representative

Location:
Justin, Texas, 76247, United States
Salary:
40,000
Posted:
February 28, 2018

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Erik L Batiste 972-***-****

ac4niw@r.postjobfree.com Justin, TX 76247

Objective

I have commanded 13 years of success across areas such as technical support, customer service and quality assurance. I am reaching to peruse a position that will allow me to demonstrate my extensive background and further my career growth by adding value to the company.

Abilities

Customer Service

Retention

Multi-line Communications System

Order Processing

Database Management

Troubleshooting

Process Improvements

Forms Processing

Data Entry

Microsoft Office Suite (Word, Excel, and Outlook)

Lotus Notes

Education

Concentration: Business and General Education

¬Del Mar College, Corpus Christi, TX

Work Experience

Call Center Representative, Transamerica, Plano, Texas

• Research customers calls about claims issues.

• Notate customer account when the insured has issue with the claim and if we were informed that the insured has passed.

Call Center Representative, North Texas Toll Authority, Plano, Texas

• Provide assistance to customers when they called to pay their toll bill.

• Research and resolved customer disputes regarding their toll account.

Call Center Representative, Waste Management, Lewisville, Texas, 06/2015-Present

• Attempt to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives. Strive to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals. Listen for and identify opportunities to cross sell additional products and services.

• Serve as the customer’s advocate by solving problems on the customer’s behalf by engaging the right department and people within Waste Management.

• Provided timely and accurate information to incoming customer calls and requests.

• Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goals.

Commercial Finance Level 1 Customer Service, Xerox, Lewisville, Texas, 01/2008- 10/2014

• Provided first-rate assistance to customers by responding to various inquiries concerning account information in a timely manner.

• Researched and resolved customer disputes regarding service, supplies, copy machines and billing issues.

• Escalated more complex issues to be routed to other departments for resolution.

• Consistently achieved satisfactory level of support to the customer and company.

Expeditor, Home Depot, Dallas, Texas, 07/2007- 12/2007

• Analyze potential past due orders and the reasons/actions required to reduce or eliminate issues with dependent teams.

• Follow Up and expedite past due orders or prioritize receipts to minimize customer order delays.

• Worked directly with the planners, transportation and RDCs to make sure accurate and on time delivery of goods.

• Track orders, and work with receiving department to receive goods timely.

• Confer with department supervisors, buyers, and planners to determine overdue materials. Inform supervisors about the status of the product.

• Proactively identify and escalate issues with customers.

• Assists with special projects and perform other related duties as required.

Customer Service Representative, Spherion, Coppell, Texas, 07/2006- 06/2007

• Assisted with the Jewelry and women’s clothing for weekly ad shoots.

• Provided timely and accurate information to incoming customer calls and requests.

• Processed customer concerns according to established department policies and procedures.

• Consistently achieved satisfactory level of support to the customer and company.

Customer Service Representative, McKillican American, Carrollton, Texas, 06/2004- 07/2006

• Maintained consistent follow up on outstanding invoices and negotiated payment options.

• Accountable for cash and credit card invoices up to $2.5k daily.

• Responsibilities included order placement, order issues, tracking shipments, and general questions.

• Provided timely and accurate information to incoming customer calls and requests.

• Processed customer concerns according to established department policies and procedures.

• Consistently achieved satisfactory level of support to the customer and company.

Expeditor, Wisenbaker Builder Services, Dallas, Texas, 10/2003- 07/2004

• Analyze potential past due orders and the reasons/actions required to reduce or eliminate issues with dependent teams.

• Reduced operating expenses by 19% ($350k)

• Follow Up and expedite past due orders or prioritize receipts to minimize customer order delays.

• Worked directly with the planners, transportation and RDCs to make sure accurate and on time delivery of goods.

• Managed payroll of more than $1.8M annually.

• Track orders, and work with receiving department to receive goods timely.

• Confer with department supervisors, buyers, and planners to determine overdue materials. Inform supervisors about the status of the product.

• Proactively identify and escalate issues with customers.

• Organized and assigned 18 sub-contractors to new business opportunities.

• Assists with special projects and perform other related duties as required.

Customer Service Representative, Verizon Logistics, Irving, Texas, 03/2001- 10/2003

• Provided first-rate assistance to customers by responding to various inquiries concerning account information in a timely manner.

• Improved “just in time” delivery by 15% through effective network optimization.

• Researched and resolved customer disputes regarding service, and billing issues.

• Managed receipt, processing and distribution of more than 2,500 customer orders annually.

• Generated more than $12.5M in annual sales.

• Escalated more complex issues to be routed to other departments for resolution.

• Consistently achieved satisfactory level of support to the customer and company.



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