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Customer Service Manager

Port Jefferson Station, New York, United States
February 28, 2018

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** ******** ***

Coram, New York **727


Ladies and Gentlemen:

I am extremely interested in exploring career opportunities in Regional or District Management with your organization. Enclosed is my resume for your review and consideration. You will note that I have an extensive background in progressive management responsibilities within the Wal- Mart organization with demonstrated success. Throughout my background I have become known for my ability to handle diverse and multiple levels of responsibility ranging from full charge P&L control of regional operations, to the training and mentoring of aspiring management prospects. My professional profile includes the highest degrees of dedication, versatility and productivity, with a proven ability to quickly assess levels of service and performance and implement creative strategies to optimize results. In addition to the core competencies detailed on my attached resume, I possess special expertise in identifying and resolving operations problems while engaging cooperatively with all levels of the management team. I also have highly-developed computer and administrative skills, with supplemental experience executing the full range of back office functions to support store operations. Based on these factors and a review of my additional career highlights summarized below, I would appreciate an opportunity to discuss with you, in person, how my qualifications would match your needs. I am certain I could pinpoint additional areas of expertise which would enhance my contributions as an integral member of your organizational team.

Thank you for your time and consideration. I look forward to hearing from you soon. Sincerely,

Tanya Winkler

Tanya Winkler

Enclosure: Resume


21 Hardwood Way

Coram, New York 11727

516-***-**** •

Retail Management Professional – Store / District / Region Offering a solid background based on formal training and 20+ years progressive experience in single and multi-unit retail management capacities demonstrating superior leadership initiative, business building expertise, operations enhancement creativity, and award-winning performance success.

• Seasoned retail executive with a broad portfolio of relevant skills combining proven expertise in all facets of district and store level operations. Employed in both big box and specialty environments, developing broad-based perspectives in the unique program profiles of diverse concession and retail sales and service platforms.

• Meritoriously advanced to senior management status with full charge P&L control and accountability for multiple multi- million dollar stores as well as the national rollout of new brand concepts. Delivered exponential results.

• Successive career accomplishments include record-setting personal, store and district sales performance. Directed operations, image development, branding, buying, mix profiling, short/long range projections, statistical/financial analysis for senior business decisions, vendor relations, goal setting, SOPs, and nationwide rollout campaigns.

• Drive a company culture that fosters innovation, empowerment, teamwork, trust and diversity.

• Handpicked to orchestrate the implementation of new visual merchandising concepts, management training programs, ground-up startups, store remodels, floor plan changes, core business plans, turnarounds of poorly performing units, and other enterprise initiatives.

• Formally recognized throughout career for demonstrative skills in team leadership and motivation, receiving scores of corporate, regional, district and single-unit level awards. CORE COMPETENCIES

• Full-Scope Operations Management • P&L / Metrics Compilation & Analysis • Strategic Planning / Marketing

• Team Recruitment / Development • Market Demographics / Mix Management • Turnaround / Execution Management

• Customer Service / Loyalty Building • Business Plans / Model Development • Needs Assessment / Consulting

• Grand Opening Orchestration • Floor Planning /Plan-O-Grams / Buildouts • Purchasing / Vendor Relations

• Field Installation / Service Mgmt • Scheduling / Payroll / HR Administration • Inventory Control

• Community / Public Relations • Policy and Procedure Architecture • Visual Merchandising / Display EXPERIENCE HISTORY & HIGHLIGHTS

WAL-MART STORES, INC. – Bentonville, Arkansas

District Manager, Health & Wellness - Sam’s Club North Market (2010-Present)

• Seven years current experience in charge of the Health & Wellness element in a district of 23 Clubs in NY, NJ & PA.

• Exercise full-charge P&L control for approximately $65 million in annual revenue and 380+ associates.

• Daily interface with regional managers, human resource managers and store managers while overseeing all aspects of department operations and merchandising of 2400 SKUs. Proactively promote the Wal-Mart culture of CQI.

• Provide enterprise-level input for decision leadership involving store planning, remodeling, display sets, floor and facing plans, merchandise relocation, new store/club openings and the grand opening process, and the recruitment, hiring and development of all supervisory and management personnel.

• Played a key role in the grand opening process of five new locations since March 2011.

• Drove district performance to meet or surpass virtually all performance metrics in sales, profits, cleanliness, standards compliance, and shopper satisfaction.

• Recipient of 11 North Division Market Manager of the Quarter Awards and selected North Market Manager of the Year in 2013. Manager, Health & Wellness – Sam’s Club Store Centereach NY (2005-2009)

• Returned to the Wal-Mart organization after a 2-year hiatus as a small business owner. Joined the Sam’s Club affiliate as a Department Manager for Health & Wellness that generated approximately 15% of store gross revenue of $52 million.

• Hired, trained, scheduled, motivated, coached and evaluated the efforts of 8 associates.

• Drove sales and profitability through excellence in visual merchandising, display sets and maintenance, customer service and mix selection to optimize reach to the local demographic.

• Closely monitored key metrics involving expenses, budget, inventory, standards compliance and merchandising, achieving substantial gains and resulting in a promotion to the District Manager level based on superior performance. TANYA WINKLER Page 2

EXPERIENCE continued


Owner / General Manager (2003-2005)

• Partnered with spouse to venture into small business ownership, purchasing and establishing a new Dunkin Donuts franchise.

• Integrally involved in all facets of the operation to include site selection, construction contracting, setup and equipage, staffing and training (up to 12 associates), purchasing and inventory control, sales and customer service, income administration and banking, payroll, accounts payable, and summary statistical/financial reporting.

• Achieved profitability within the first 6 months and grew business to facilitate profitable sales after only two years of operation.

• Actively solicited to return to the Wal-Mart organization based on previous successes. WAL-MART STORES, INC. – Bentonville, Arkansas

Assistant Store Manager - Wal-Mart 2286, Centereach, NY (2001-2003)

• Promoted a second time to second in charge of a $45 million store operation with 300+ associates.

• Executed full scope operational control of personnel, merchandising, front end and stockroom functions. Interfaced daily with 16 direct-report department managers and supervisors, providing coaching and oversight to achieve assigned objectives.

• Chaired training meetings and regularly participated in side-by-side training of store team leaders to yield effective dynamics in personnel motivation, store appearance, customer service, merchandise management, and Wal-Mart policy compliance.

• Engineered the rollout of seasonal stock changeovers, floor plan adjustments, in-store signage, and isle/end-cap display sets.

• Implemented changes in store layout and remerchandising initiatives. Ensure timely completion of all critical deadlines. Manager of Accounting - Wal-Mart, 2569 Ledgewood, NJ (1999-2001) Manager of Accounting - Wal-Mart, 2286 Centereach, NY (1997-1999)

• Promoted to serve in the store office of two $40+ million operations for four years. Learned all facets of back office operations involving cash control and accountability, deposits and banking, register preparation and reconciliation, store safe and currency management, employee timekeeping, layaway programs, merchandise returns and warranty programs, cyclical statistical and financial summary reporting, store records and database administration, payroll, and special projects for management. Sales Associate – Wal-Mart 2286, Centereach, NY (1995-1997) Available with notice. Willing to travel or relocate. List of References and Salary History furnished upon request. Active volunteer and participant in the local community and various professional associations

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