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Customer Service Sales

Location:
Houston, Texas, United States
Posted:
February 28, 2018

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Julissa Arrington

Houston TX – ac4nhv@r.postjobfree.com - 281-***-****

SUMMARY OF QUALIFICATIONS:

Bilingual in Spanish

Data Entry, Telephone Answering, 12-Line System,10-Key Calculator

Computer: Lotus 1-2-3, Microsoft (Word, Excel, Outlook)

Adobe Illustrator and Photoshop

EXPERIENCE

CLIENT SERVICE SPECIALIST, INSTACART, SAN FRANCISCO 2017-2018

Investigate and solve reported escalations across multiple channels by email, phone, or social media.

Act as a subject-matter expert for a given set of policies or products; including web, mobile web, and app.

Investigate technical issues reported by customers and employees for products and internal tools. CLIENT SERVICE AGENT, LOUIS VUITTON CORPORATE, SAN FRANCISCO, CA 2008-2017

Serve as advocates for internal and external clients.

Meet individual and team sales goals and build and maintain clientele to enhance relationships and brand loyalty.

Uphold departmental productivity standards (10 calls per hour, Talk time average of 3:10, and 100% of calls logged in an accurate and detailed manner in Dream Call system).

Document all calls in order to track types of customer inquiries, advertising/editorial feedback, customer complaints using CRM software. Be an ambassador for the brand. SPA RECEPTIONIST, KABUKI SPA AND SPRINGS, SAN FRANCISCO, CA 2007-2008

Accommodate and facilitate the guest check in and check out. Meeting, greeting and welcoming customers.

Making and booking appointments for the customers.

Performing of the general administration duties that may be required. Ensure waiting area is clean and neat at all times.

SALES ASSOCIATE, PUMA RETAIL, SAN FRANCISCO, CA 2006-2007

Greeted customers entering the store to ascertain what each customer wanted or needed.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Worked as a team member performing cashier duties, product assistance and cleaning while providing ex- cellent customer service.

RESTAURANT HOST AND PBX OPERATOR, HOTEL DEREK, HOUSTON, TX 2004-2006

Welcomed guests into restaurant.

Assisted with other divisions of the food and beverage department such as; room service, and daily dinning room operations.

Maintain Communication with all departments to ensure total guest satisfaction.

Coordinate incoming and outgoing hotel packages.

Assist hotel guests with wake-up call service.

Cross trained in Guest Services, Front Desk, and Reservations. EDUCATION

The Art Institute of San Francisco Bachelor of Fine Arts ACCOLADES

Participated as a designer at New York Fashion Week - 2016 Won the FOTS Emerging Avant-Garde Designer of the year- 2017



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