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Medical Sales

Carrollton, Texas, United States
February 28, 2018

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Don Westbrook

**** ****** **** #***

Dallas, Texas 75234

Phone: 214-***-****


Business Development Claims Investigation Litigation Strategies

Customer Satisfaction Claims Audits Team Training / Development Management Liaison Attorney Sourcing Relationship Management

Technical Skills

Enterprise Claims Systems ~ Loss Intake Tool ~ LEX ~ Excel ~ MS Word ~ PowerPoint

Professional Highlights

Cigna / – Plano, Texas


Long Term Disability (02/15/16 to 02/20/17)

I am employed by a temporary agency, (Mindlance), to work at Cigna. I work in the Long Term Disability group supporting the Claim Managers. I am responsible for labeling documents in Workbench. I also make calls to gather medical records and other documents.

Optum – Richardson, Texas

2015 to 2016

Inside Sales (10/2015 to 01/2016)

Licensed healthcare agent, accountable for consulting prospective clients in policy options and benefits for Healthnet insurance company and the Affordable Healthcare Act.


2013 to 2015

Claims Specialist (09/2014 to 07/2015)

Accountable for guiding the defense effort for automobile Personal Injury claims in the state of Florida, sourcing legal defense teams and ensuring the claims documentation are sufficient for trial. Manage an ongoing portfolio of 350 active claims under litigation.

oI have All Lines Adjusters Licenses in Texas, Florida, New Hampshire, Vermont, Delaware, and Connecticut.

oEvaluated the records of potential defense attorneys, and subsequently collaborated on trial strategies and tactics on a per cases basis.

oRecognized internally for the ability to build rapport with defense attorneys, maintain motivation, and for spending more one-on-one time with the defense than any other claims specialist.

oAudited claims for sufficiency including documentation, bill paying, medical treatment authorizations and damages. Questioned the facts of the case and required Independent Medical Examinations as necessary.

oSat for depositions by phone in pre-trial activities.

oAuthorized medical payments and recommended case disposals/settlements.

Initial Loss Reporting (2013)

Responded to auto claims filed by State Farm policyholders, determining causes of accidents, damages, personal injury and a host of other issues. Called tow trucks, interviewed claimants, policy holders and police officers.

oHonored with one The Remarkable Journey Challenge award for a combination of phone skills, customer respect and personal interactions.

oReceived two On The Spot Awards, commendations from customers or fellow employees.

WESTBROOK BROTHERS – Carrollton, Texas

2003 to 2013

Managing Director (2001 to 2013)

Re-capitalized the assets of Westbrook Forms assuming operational responsibility for re-habilitating operations, restoring revenue and negotiating debt resolution for acquired and encumbered assets. Managed a three-person sales staff plus administrative support.

oGrew revenues from $700,000 to over $1.2-million, including a strong 30% jump in revenues in 2004.

oRe-negotiated office leases, overseeing an ultimate re-location and overhead expense reduction of 30%; consolidated non-benefit insurance coverage (liability, casualty) and liquidated more than $50,000 in secured debt.


Bachelor of Arts – Literary Studies (2007) - UNIVERSITY OF TEXAS – Dallas, Texas GPA 3.5

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