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Customer Service Technical Support

Centurion, GP, South Africa
March 02, 2018

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HP Certification Dec ****

Certificate at HP Invent in Rivonia, South Africa (Gauteng)

Accredited HP Platform Specialist HP Commercial Desktops, Workstations and Notebooks Completed

N+ and A+ Dec 2004

Certificate at Torque IT in Rivonia, South Africa (Gauteng)

Matric/Gr. 12 Dec 2000

Forrest High School – Johannesburg

Subjects: English, Afrikaans, Mathematics, Physical Science, Electrical Work, Technical Drawing


Monarchy Television Productions 07/2017 (Freelance)

Freelance assistance with sound equipment and recording

On-set assistance with rigging and set-piece setups and lighting

Assistance with power supply on set

Ref: Shaniel Mjekevu – 087-***-****

Workshop Assistant – Motor City 01/2016 – 06/2017

Assisted Mechanics with servicing and repairing cars

Diagnostics and Troubleshooting

Ordering and collection of car parts

Installation of radio and alarm systems in vehicles

Organisation of workshop and basic operations: stock-take and orders

Sales and office support

Ref: Gregory Naidoo – 074-***-****

Help Desk Administrator at Zetes 08/2012 – 09/2013

Incident management within SLA

First and second level support

Provide technical support to clients telephonically and onsite

Call logging

Escalations to the System Engineers should there be a problem on the Website Navigation


Simulate technical problems and provide resolutions

Test new products and applications developed for customers



ITSM - Remedy

Total Care

Wavelink Avalanche

Customer Consultant – FNB Online Banking 08/2011 – 11/2011

Inbound and outbound calls

Provide technical support to clients.


Escalations to the System Engineers should there be a problem on the Website Navigation


Simulate technical problem

Test new products

Assist clients with portfolio management (Setup Daily Limits, Link Accounts and Security)

Email Administrator – Absa Bank 06/2010 – 08/2011

Provide second level support to clients

Manage an email queue (Clients log calls by send us an email)

Logging of calls Should Internet Banking have a technical problems

Coaching and up skilling of frontline staff

Test new products

Projects (Stream line processes and roll outs)

Simulate technical problems

Escalations to the System Engineers should there be a problem on the Absa Internet Banking Website

Remote listening to ensure the consultants is providing the correct information to clients.

To ensure good quality customer service is delivered.

Customer Consultant – Absa Bank 03/2007 – 06/2010

Inbound and outbound calls

Resolving internet and cell phone banking queries


Provide technical support for cell phone and internet clients


IT Engineer – MIT (Mthombo IT Services) 01/2005 – 01/2006

Carried HP's Warranty

Servicing clients on all Notebooks, workstations and desktops

Customer Service

Radio Technician – VIP Radio 09/2001 – 08/2002

Repairs and Maintenance to Fleet integrated Management system.

Stock Orders

Receiving and dispatching goods


Fluent in Microsoft Office programs

Internet 2 to 7 years - Web Based Applications

Level: Extensive

Extensive IT/Computer servicing and maintenance

Practical Electrical experience

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