Customer Service Sales
Resume:
MICHELE GONZALEZ
San Tan Valley, AZ
Cell: 480-***-**** *******@***.*** SKILLS
Arizona Licensed Property and Casualty Producer Highly Experienced
Knowledge of office equipment in a Window-based Excellent people skills
environment Able to set priorities and meet deadlines
Proficient in Hawksoft management systems Team player that can also work independently
EXPERIENCE
MCALISTER GRAY INSURANCE AGENCY
Gilbert, AZ
CSR/Agent/Sales and Service Associate 07/2015 to 12/2017
Researched coverage and premium options and supplied clients with prepared quotations.
Finalized and maintained all types of personal lines insurance policies within the agency.
Processed applications, payments, corrections, endorsements and cancellations.
Followed up with customers on unresolved issues
ARIZONA INSURANCE SUPERSTORE
Mesa, AZ
Agent/Sales and Service 05/2013 to 05/2015
Calculated quotes and educated potential clients on insurance options
Finalized sales and collected necessary deposits
Modeled exceptional customer service skills
Evaluated the accuracy and quality of data entered into agency management system.
MCALISTER GRAY INSURANCE AGENCY/CAPUNE & PAYNE INSURANCE AGENCY
Mesa, AZ
CSR/Agent 12/2006 to 03/2013
Prepared proposals, process and follow up applications for auto, home and commercial lines
Handle client inquiries, requested policy changes, riders and pivots, based on up sell suggestions and enhancements. Proficient in Hawksoft & other management system software to create and maintain documentation.
STATE FARM INSURANCE
Queen Creek, AZ
Sales Assistant / Receptionist 09/2005 to 11/2006
Answer and direct telephone inquiries
Prepare quotes, process applications and change coverage requests process and record premiums payments
CALIFORNINA INSURANCE GROUP
Monterey, CA
Claims Coordinator 02/1996 to 04/2003
Manage and process claims for Home Office Supervisors
Prepare data entry of new claims to inquiry system
Record and balance drafts to ensure compliance
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