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Customer Service Technical Support

March 01, 2018

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Nasr Al Abbas



Implementation Project Manager

Hewlett Packard Enterprise - Manama - December 2009 to June 2016 Responsibilities:

Function as primary Client Services contact for assigned projects, develop productive relationship with clients to ensure successful implementation.

• Assist clients in utilizing new IT products and services.

• Focus on excellent customer service, client needs and goals to ensure quality customer service.

• Interact with various departments for enhancing internal processes and productive environment.

• Collaborate with various support teams to control potential risk and identification of issues related to organizational products and services.

• Collaborate with the client project team in order to maintain a continuous knowledge of project status and smooth service delivery.

• Ensure customer site readiness & prerequisites for new IT implementation.

• Assign project to partners and provide assistance & guidance.

• Monitor HPE Partner’s delivery progress


• Efficient implementation of 600+ installation deployments. Customer Services Engineer

National Computer Services - Manama - November 2005 to November 2009 Responsibilities:

Member of the project implementation team involved in setting up, support and repair of HP servers, racks, backup tape drive.

• Maintaining seamless enterprise system infrastructure operations.

• Enhanced client satisfaction by effectively resolving issues and quality service delivery.

• Evaluating issues for effective technical support.

• Collaboration with the internal teams in resolving critical technical issues with potential business impact.

• Report current status to the senior leadership team and other stakeholders to enable effective decision making.


• Enhancing client satisfaction by effectively resolving issues and restore service operation. Customer Support Engineer

Computer World - Manama - September 2000 to November 2005 Responsibilities:

Support to end user clients & individual customers on hardware and software. Support for banking applications like Swift, Urbis, MR 2000 as well as technical support for Acer, HP- Compaq PCs & Accessories.

• Comprehensive OS, applications, hardware configuration & support. EDUCATION

Associate Diploma in Electronic Engineering

University of Bahrain - Isa Town

1992 to 1995

Certificate in Electrical Technology

University of Bahrain - Isa Town

1990 to 1992


Microsoft Office (7 years), Resource management (5 years), Team Player (6 years), Project Management (6 years)



2016 to Present

ITIL Foundation v3

Microsoft Certified Professional

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