Summary
Skills
Experience
Education and Training
Activities and Honors
Cori Henricksen
ac4n1p@r.postjobfree.com
Responsible professional with extensive experience in the banking industry and customer service. Very Responsible
Adaptive Team Player
Exceptional Customer Service Skills
Cash Handling
Client Relations
Computer Literate
Creative Problem Solving
Active Listening Skills
Umpqua Bank April 2013 to June 2017
Universal Associate III/Personal & Business Banker Seattle, WA
-Help personal and business clients open and manage their accounts and finances.
-NMLS certified
-Assist personal and business clients with loan applications, and help determine the best financing options for them.
- Cross-selling products and services
- Managed monthly branch operations
-Achieved proper compliance and accurate reports
- Provided training to new associates
- Processed teller transactions for customers
-Maintained and balanced cash drawer
-Managed and processed bank vault and cash
-Continuously met sales goals
Achieved
The Home Depot March 2010 to February 2013
Customer Service Specialist
Oak Harbor-Seattle, WA
-Started as a cashier, maintained and balanced cash drawer daily
-Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
-Promoted to be a Customer Service Specialist at the Customer Service Desk
-Resolved customer issues
-Processed and assisted customers with special order products
-Generated sales and inventory reports
-Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders Oak Harbor High School 2009
High School Diploma
Oak Harbor, WA, 98277
GPA: 3.3
High School Diploma
Previous member of Evergreen Referral Alliance; a BNI networking group. (2016-2017)