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Customer Service/Collections

Newark, Delaware, United States
March 01, 2018

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*** ******** ***

Newark DE *****

P: (917) *** ****

Skills: Microsoft Office Suite, Word, Excel, Administration Management, Supervising (8-13)

Problem Solving, QuickBooks, Negotiation Skills, Solid Decision Making

Great Plains, Lexis/Nexis/ Accurint, AS400, CRM {Salesforce), Call Center (Mid-Large) Call Volume 200-250 daily.100% monthly goal acquired


Funding Specialist/Sales 09/2015 to 12/2017

ISO- Freelance - New York, NY

Manage a daily queue of customer files with limited supervision or guidance.

Approve loan approvals and denials based on customer loan application reviews.

Interact with customers daily verifying information.

Build relationships with underwriters in order to obtain stipulations and facilitate the funding process.

Develop prospects for new loans by conducting 600-900 cold calls weekly.

Ensure strict confidentiality of bank records and client information.

Business acumen with a professional demeanor..

Investor Relations/Customer Service Representatives, 09/2014 to 07/2015

AST Fund Solutions – Ridgefield Park, NJ

Educate potential customers about the benefits of our services offered.

Prospect and pitch leads through a soft sell approach while building,maintaining and increasing relationships by 45%.

Investor Relations; Correspond with shareholders answer inquiries to resolve issues, verify proxy information and notify them of the upcoming meetings.

Mentored other CSRs to assist with resolving issues with shareholders acted as the manager in their absence.

Senior Collector/Funding Specialist, 02/2013 to 08/2014

SBC Financial – New York, NY

Established and maintained effective working relationships to ensure an overall timely collection routine. maintained weekly reports regarding collection activities and progress Initiated.

Resolved delinquent accounts via collection calls or email in a timely manner.

Followed up with merchants regarding their applications status and when needed supported underwriting.

Recovered over $70,000 month over month; resulting in reduction in past due accounts and bad debt

Handled a high influx of in-bound/ out-bound calls pertaining to the collection delinquent accounts

Verify all loan documents are received and completed and accurately.

Marketing Specialists, 09/2008 to12 /2012

Self Employed/Consultant – New York, NY

Defined product requirements, based on market research analysis, in collaboration with user interface design.

Evaluated new emerging media or technologies and make recommendations.

Executed or managed social media campaigns to inform search marketing tactics.

Identified, evaluated software for implementing online marketing campaigns.

Implemented online customer service processes to ensure positive and consistent user experiences.

Proposed online or multiple-sales-channel campaigns to marketing executives.

Collections Specialist, 02/2008 to 03/2011

Self Employed/Consultant – New York, NY

Notified credit departments, order merchandise repossession and turn over account records to attorneys when customers fail to respond to collection attempts.

Skip Trace methods to locate delinquent customers.

Persuaded customers to pay amounts due on credit accounts.

Received payments and post amounts paid to customer accounts.

Provided 1st and 3rd party accounts receivable/ collections services to clients.

Constant coordination with customers of different levels of communication, including small business owners.

Contacted customers by telephone or in person to determine reasons for delinquency.

Recovered payments and post amounts paid to customer accounts.

Education : Alabama State University –

Some College Coursework Completed

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