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Technical Writer Marketing

Rancho Cucamonga, California, United States
March 01, 2018

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Elizabeth C. Arguelles

**** ********** *****

Rancho Cucamonga, CA 91730


Professional Experience

QuadraMed, Ontario CA November 2009 to present – Senior Technical Writer responsible for researching, writing, and editing reference documentation as well as Release Notes for QCPR, a computer-based patient record system. Proficient user of Microsoft Word and Adobe FrameMaker. ESRI, Redlands CA 2006 to 2009 – Technical Writer responsible for development and maintenance of user documentation for PLTS Foundation, Atlas, Nautical Solution, and other associated products. Gathered information from product specialists, project managers, release managers, and software developers, and by using the software itself.

Misys Healthcare, San Bernardino, CA 2003 to 2006 – As a Technical Writer/Editor, wrote, edited, and maintained reference documents for Misys CPR, a computer-based patient record system and physician order entry solution for an enterprise environment. Proficient user of Microsoft Word and Adobe FrameMaker for writing and editing.

CCH Inc., Torrance, CA 2001 to 2003 – As a Marketing Communications Specialist, responsibilities included all aspects of marketing editing and writing, including collateral, data sheets, Web site product information, advertising and direct marketing letters, as well as marketing communications database administration. Also used eProject for Web site product information quality assurance and the tracking of changes and modifications.

SeeBeyond, Monrovia, CA 1998 to 2001 – Proposal Writer responding to customer requests for proposals (RFPs) and requests for information (RFIs), often with aggressive deadlines; published proposals for distribution. Gained extensive experience in a network and Windows environment providing marketing information and collateral; responding to internal and external requests for marketing information; and providing internal support to sales representatives, sales engineers, and other sales and marketing staff.

Per-Se Technologies, San Bernardino, CA 1993 to 1998 – As Technical Editor/Writer, responsibilities included writing, editing and proofreading marketing and technical publications, including database user manuals and other user documentation. Marketing responsibilities included responding to RFPs and RFIs and writing user group newsletter articles, press releases, calls for papers, and other marketing documentation. Technical duties included documentation for the electronic mail, pharmacy, laboratory, nursing, order processing, and pathology modules of the company's health care information system products.

Formal Education

B.S. Information Systems, University of Redlands, California, 1992 -- Systems Analysis and Design, Databases and Decision Support Systems, Management Theory and Practice, Computer Ethics, Accounting and Financial Management, Political and Business Economics, and Business Statistics. A.S. Computer Science, San Bernardino Valley College, California, 1990 -- PC hardware fundamentals and maintenance; C, COBOL, BASIC, Assembly, and FORTRAN programming; and drafting.

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