Customer Service Administrative Assistant

Magdalena Barnett

**** ***** *******

Telephone: 951-***-****

San Diego, CA 92139

Email: ***********@*****.***

OFFICE ADMINISTRATIVE PROFESSIONAL

Combining strong analytical, multi-tasking, confidential and customer service skills in a modern office environment

Highly motivated and resourceful administrative professional with five years’ experience in a Labor Compliance environment; seven years of comprehensive office administration acumen with focused experience in payroll, safety compliance and construction; and eight years of lucrative promotional outreach to high-end clientele. Strategic thinker with a strong focus on achieving operational objectives in a fast-paced office environment, while maintaining efficiency and diplomacy. Confident and positive approach to challenges of both internal and external stakeholders. Proficient in management of sensitive and confidential information, relationships and documents. Proactive and takes initiative.

Work Summary

Office Administration

Records Management

Travel Expense Reports

Multi-tasking

Spreadsheets

Contractor Payment Requests

Customer Satisfaction

Telemarketing

License Requirements

Team Player

Conflict Resolution

Hospitality

Workforce Demographics

Confidentiality

Lease Agreements

Computer Technology

Windows and Microsoft Office Suite

LCP Tracker, DocuShare,

Acrobat Adobe Pro

Credentials & Certifications

Certificate, Charter Member, Toastmasters International (2016)

Certificate, Turner School for Construction Management (2016)

Diploma, Samuel F. B. Morse High School (1996)

CAREER PROGRESSION

ADMINISTRATIVE ASSISTANT II, AECOM/Jacobs Engineering at the San Diego County Regional Airport Authority, San Diego, CA (May 2013 to present)

Initiated revision of CPA Project Information Sheet to encompass additional information required for PWC-100 Form for all Public Works Projects. Awarded for Great Idea.

Worked with Facilities Development Staff Members to create Project Tracking Spreadsheet with current funding sources and project status. Awarded for Quality and Customer Service.

Create and maintain project spreadsheets including, contractor license numbers, required e-documents and certified payroll reports. Manage check requests, contractor payment requests, special purchase requests and travel expense reports. Prepare quarterly Work Force Demographics Report for Board Review. Review, archive or destroy project records in accordance with the Airport Authority’s Records and Information Management Schedule. Review sensitive background investigation forms for accuracy and compliance with federal security requirements. Authorized Signatory for contractors in the coordination of Transportation and Security Threat

Assessment applications. Review sensitive background investigation forms for accuracy and compliance with

federal security requirements. Accompany prospective staff to SAN Access Control offices for fingerprinting

appointments, including the initiation of FBI Criminal History Records Checks, verification of legal eligibility for

SAN ID badging, and renewal of badges.

Magdalena Barnett PAGE TWO

CAREER PROGRESSION

Payroll/Front Desk Administrator, A-Star Staffing, San Diego, CA (September 2012 to May 2013)

Reviewed contractor timecards and processed weekly payroll. Ensured monthly Quality, Environmental and Safety Compliance trainings were met. Entered manual accruals and generated Cost and Labor Distribution Reports for management review. Worked with Accounts Payable to properly code and pay invoices.

On-Site Property/Assistant Manager, Sovereign Management Corporation, Waco, TX (March 2010 to June 2012)

Managed office/maintenance staff; ensured work orders were processed and resident apartments inspected. Enforced terms for rental lease agreements including termination of lease procedures, parking and pet restrictions. Collected/posted rent for weekly bank deposits and reports. Maintained waitlists, tenant screenings and background/credit checks for prospective residents.

Executive/Casino Host, Harrah’s Rincon Casino & Resort, Valley Center, CA (August 2006 to February 2010)

Created weekly snapshot of promotional events and distributed to team members to help attract existing and new guest visits. Awarded Team Player of the Month.

Cultivated relationships with over 1300 new and existing high-end guests, and generated approximately $500K in gaming revenue monthly. Utilized telemarketing, direct mail and e-marketing tools to solicit and grow database. Acted as liaison between high-end guests and sister properties and made flight, travel and hotel arrangements. Maintained confidentiality of sensitive information and provided guests with exceptional customer service and experience. Resolved guest complaints and followed up on service issues to ensure resolutions.

Bus Program Coordinator, Harrah’s Rincon Casino & Resort, Valley Center, CA (May 2002 to August 2006)

Awarded Property Employee of the Month.

Developed and coordinated appropriate guest packages and transportation for casino patrons and high-end clientele. Handled written correspondence and maintained up-to-date insurance records and regulations for current transportation companies. Maintained group reports on passenger manifests for ROI (Return on Investment). Attended off-site trade shows to promote brand.

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