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Quality management, Project managemnt, Six Sigma, Leadership, supply c

Location:
Bowling Green, Kentucky, United States
Posted:
February 27, 2018

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Objectives

Keen to find a challenging position within an ambitious organization where I can utilize my skills and the qualifications for the best benefit of the organization. To demonstrate my key skills and hardworking nature with confidence.

Education

MS: Engineering Technology Management, Western Kentucky University, USA (May 2017)

GPA 3.6

Master’s in Business Administration, Imperial College for Business Studies, Pakistan (2012)

Professional Experience

STUDENT TECHNICAL CENTER, WESTERN KENTUCKY UNIVERSITY

Lab Consultant, Customer Relations. (December 2014 – 2016)

Douglas Keen Hall, WESTERN KENTUCKY UNIVERSITY

Night Clerk, Customer Relations. (September 2014 – December 2014)

3E – BUSINESS SOLUTIONS (PVT) LTD. Lahore, Pakistan

Assistant Manager HR

Job Responsibilities

• The company works on different projects of ‘‘MCB Bank Limited Pakistan.”

• Issuance of Job offer letters & disciplinary actions.

• Employee’s identity and educational verifications.

• Reporting to manager HR

Telenor Pakistan

CUSTOMER RELATIONSHIP MANAGER (AUGUST 2011- JANUARY 2012)

Job Responsibilities:

• Building long term relationships and offering flexible solutions to customer

• Keeping accurate records of discussions and/or correspondence with customer

• Investigating and solving customer’s problems

• Developing customer service policies and standards

• Handling customer complaints or any crisis

• Creating & executing a territory plan focused on generating sales.

• Gaining a clear understanding of customers' businesses and requirements

• Play a role of spokesperson for the organization.

• Meeting with other managers to discuss improvements to customer service provided

Key Competencies

Public Relations

Project Management

Integrated Marketing

Media Management

Developing Reports

Crises Management

Corporate Communications

Document Management

Strategic Planning

Crises Communications

Team Leadership

Change Management

Complex Problem Solving

Training/Development

Multilingual in English, Urdu, Hindi, Punjabi, and Saraiki

Technical Skills

Microsoft Office Suite

File Maker Pro

WINDOWS OPERATING System

MS Access

MS Project

Major Projects & Achievements

•Thesis Dissertation – The Prevalence of Six Sigma Trends in Construction Industry in Pakistan

•8.0 Band in IELTS

•Marketing Strategies and Analysis for WaridTEL

•Conduct TOWS of Retail Industry

•Study and Analyze Performance Appraisal System of Ali Akbar Group

•Financial Analysis of Dreams Garden and Izhar Developer

•Analyze market ethical behavior and work on Cyber Ethics

•Develop Strategies, Policies & Procedures for new Restaurant

•Conduct financial Analysis of Alzamin Modaarba car leasing

•Fountain house is rehabilitation center-social welfare project

•Conduct marketing mix of Coca Cola

Interpersonal Skills

Exceptionally self-motivated and great ability to work on own initiative.

Flexible & uncommon ability to work with others as a team.

Strong analytical, interpersonal & communication skills.

Excellent verbal and written communication skill

Can do presentations with utmost clarity and confidence

References

Dr. Daniel Jackson, Professor - Architect & Manufacturing Sciences, WKU

270-***-**** ~ ac4my4@r.postjobfree.com

Dr. Douglas E. Chelson, Assistant Professor - Architect & Manufacturing Sciences, WKU

mailto:kristy.cartwright@wku.edu270-745-4670 ~ ac4my4@r.postjobfree.com

Stephanie, Coy, Manager, Computer Laboratory - Student Technology, WKU

270-***-**** ~ ac4my4@r.postjobfree.com

Mr. Shahbaz Munawar, Doctoral Staff and Teaching Assistant, WKU

502-***-****



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