Customer Service Manager
Resume:
Connie Smith
Kingsport TN 37660
Objective I am seeking a challenging position where my skills and experience would be utilized to promote growth of the organization as well as my own development.
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Strengths and Abilities
30 years experienced in customer service, supplier development and evaluations, inventory control and reductions, production scheduling, materials flow, MRP/DRP system, MRO, operations, cycle count programs, Ford DDL/Covisint, FCSD SNC/SAP system, GM GP3 systems, warehouse control, implementation of work instructions, engineering changes, capacity planning and MMOG
Excellent in Production, Purchasing, Materials and MRO inventory management
Strong business expertise ranging from budget administration, control labor reporting, inventory plant layout, planning, scheduling, purchasing, quoting, engineering changes, cycle count programs, wall-to-wall inventories, work instruction development, and BOM’s
Product orientated from inception to completion
Experienced TS 16949 and ISO 14001
Experienced in Kaizen processes, Continuous Improvement, 5S and Safety Slams
SOX narratives and audit
Reduction of premium freight
Creation of FIFO system
Reduction of DOH from 13.6 to 8.7
Manages salary and union hourly employees
Instrumental in successful new product line launches (recently two F150 frame lines)
Employment
May 2016 - Feb 2018 Cooper Standard Surgoinsville, Tennessee
Materials and Logistics Manager
Manager of the materials department, shipping, receiving, and water spiders.
Instrumental in implementing the water spider to feed parts as use in cells.
Instrumental in PFEP implementation
1999 – May 2016 Tower Automotive Bellevue, Ohio
Materials and MRO Manager
Managing the materials department, shipping and receiving departments, supplier quoting, engineering changes and BOM's, tooling quotes, supplier purchase orders, customer and supplier releases, incoming and outgoing freight schedules, operations production scheduling, cycle count program, inventory forecasting and control, capacity planning, warehouse management, monitor customer systems and ratings, material handlers, product development, material work instructions and SOX narratives.
Managing MRO crib and purchases
Material Analyst
Responsibilities include purchasing all production components, scheduling production, inventory control, receiving and shipping
ISO 14001 and continuous improvement programs
1990 - 1999 Freudenberg-NOK Milan, Ohio
Original Equipment Service (OES), Material Analyst/Customer Service, 1995 - 1999
World Seals, Customer Relations, 1993 - 1995
Transtec, Inside Sales Coordinator, 1990 - 1993
Report to OES Segment Manager. Responsibilities include customer service, purchasing, production scheduling, inventory control, forecasting, receiving, and shipping.
Maintaining all Ford DDL, DaimlerChrysler Spin, MS 9000, and continuous improvement programs.
Education and Training
Davis college, Toledo, Ohio; Associated Degree in Applied Business
DaimlerChrysler Mopar Spin/Smart
Ford DDL (Direct Data Link)
FCSD SNC/SAP
GM GP3 systems
ETC w/ Career Track Seminar on customer satisfaction
Project Management
Kaizen, Continuous Improvement, 5S and Safety Slams, Lean Events
CPV Capacity Planning
Awards and Honors
Davis College Student Advisory Board Chairperson
National American Student Collegiate Award
Davis College Honor Student
REFERENCES
Judy Bermudez
Smith Foods – Corporate Director of Human Resources
Mike Jenkins
AM General – Plant Manager
Kelly Mougey
Tower Automotive – CI Manager
Michael Seguine
Tower Automotive – Plant Controller
Dan Berg
Tower Automotive - Corporate Operations Director
Bruce Treadway
Cooper Standard - Manufacturing Engineer
Melisa Morse
WV VOAD - Disaster Case Manager
Angel Vicars
Safety Manager – Independent Contractor
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