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Customer Service Manager

Kingsport, Tennessee, United States
February 27, 2018

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Connie Smith

*** ***** ****** ****

Kingsport TN 37660


Objective I am seeking a challenging position where my skills and experience would be utilized to promote growth of the organization as well as my own development.


Strengths and Abilities

30 years experienced in customer service, supplier development and evaluations, inventory control and reductions, production scheduling, materials flow, MRP/DRP system, MRO, operations, cycle count programs, Ford DDL/Covisint, FCSD SNC/SAP system, GM GP3 systems, warehouse control, implementation of work instructions, engineering changes, capacity planning and MMOG

Excellent in Production, Purchasing, Materials and MRO inventory management

Strong business expertise ranging from budget administration, control labor reporting, inventory plant layout, planning, scheduling, purchasing, quoting, engineering changes, cycle count programs, wall-to-wall inventories, work instruction development, and BOM’s

Product orientated from inception to completion

Experienced TS 16949 and ISO 14001

Experienced in Kaizen processes, Continuous Improvement, 5S and Safety Slams

SOX narratives and audit

Reduction of premium freight

Creation of FIFO system

Reduction of DOH from 13.6 to 8.7

Manages salary and union hourly employees

Instrumental in successful new product line launches (recently two F150 frame lines)


May 2016 - Feb 2018 Cooper Standard Surgoinsville, Tennessee

Materials and Logistics Manager

Manager of the materials department, shipping, receiving, and water spiders.

Instrumental in implementing the water spider to feed parts as use in cells.

Instrumental in PFEP implementation

1999 – May 2016 Tower Automotive Bellevue, Ohio

Materials and MRO Manager

Managing the materials department, shipping and receiving departments, supplier quoting, engineering changes and BOM's, tooling quotes, supplier purchase orders, customer and supplier releases, incoming and outgoing freight schedules, operations production scheduling, cycle count program, inventory forecasting and control, capacity planning, warehouse management, monitor customer systems and ratings, material handlers, product development, material work instructions and SOX narratives.

Managing MRO crib and purchases

Material Analyst

Responsibilities include purchasing all production components, scheduling production, inventory control, receiving and shipping

ISO 14001 and continuous improvement programs

1990 - 1999 Freudenberg-NOK Milan, Ohio

Original Equipment Service (OES), Material Analyst/Customer Service, 1995 - 1999

World Seals, Customer Relations, 1993 - 1995

Transtec, Inside Sales Coordinator, 1990 - 1993

Report to OES Segment Manager. Responsibilities include customer service, purchasing, production scheduling, inventory control, forecasting, receiving, and shipping.

Maintaining all Ford DDL, DaimlerChrysler Spin, MS 9000, and continuous improvement programs.

Education and Training

Davis college, Toledo, Ohio; Associated Degree in Applied Business

DaimlerChrysler Mopar Spin/Smart

Ford DDL (Direct Data Link)


GM GP3 systems

ETC w/ Career Track Seminar on customer satisfaction

Project Management

Kaizen, Continuous Improvement, 5S and Safety Slams, Lean Events

CPV Capacity Planning

Awards and Honors

Davis College Student Advisory Board Chairperson

National American Student Collegiate Award

Davis College Honor Student


Judy Bermudez

Smith Foods – Corporate Director of Human Resources


Mike Jenkins

AM General – Plant Manager


Kelly Mougey

Tower Automotive – CI Manager


Michael Seguine

Tower Automotive – Plant Controller


Dan Berg

Tower Automotive - Corporate Operations Director


Bruce Treadway

Cooper Standard - Manufacturing Engineer


Melisa Morse

WV VOAD - Disaster Case Manager


Angel Vicars

Safety Manager – Independent Contractor


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