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Manager Engineer

Commack, New York, 11725, United States
February 27, 2018

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James R. Amato

** ******* *****

Commack, NY ****5

Cell: 631-***-**** Home: 631-***-****


*/** – Present Dev-Byrne & Co., New York, New York

Vice President of Sales & Project Management

Provide oversight and support for all project management initiatives

Project managed telecommunications audit for Skechers Inc.

Project managed comprehensive communications right sizing initiative for SUNY Downstate Medical Center.

Project managed new implementation of contact center for SUNY Stony Brook Hospital.

Investigated, implemented and managed new Avaya voice platform and contact center for international marketing company.

Oversee and manage all project managers and ongoing, active initiatives.

11/15 –7/16 DJJ Technologies Inc., Islandia, New York

Director / Business Solutions Architect

Designed and configured complex technology solutions to sales team & engineering support

Successfully designed and implemented centralized voice solution for East Meadow Union Free School District. Project managed nine (9) brick and mortar location installations.

Configured WiFi network for Herricks School District for state mandated online testing.

Continued to support/service PC Richard & Son for new projects and installs.

8/14 – 11/15 Windstream Inc., Melville, New York

Account Executive - Integrated Solutions Group

Designed, configured and provided voice/carrier solutions to prospective customers.

Won Developmental Disabilities Institute (DDI) account for ten (10) locations.

Won First National Bank of Long Island RFP for (46) locations.

Continued to support/service PC Richard & Son for new projects and installs.

5/10 – 8/14 DJJ Technologies Inc., Islandia, New York

Executive Client Manager

Provided voice/data solutions to prospective customers, including CCTV and employee access systems.

Won comprehensive Cenacle Retreat Center RFP for voice system, infrastructure cabling and CCTV solutions.

Won PC Richard & Son RFP for HQ Call Center and (300 +) users

Won largest Avaya BANT Group Lead for

oConducted detailed write up of major win for BANT Group training.

8/05 – 5/10 Consultedge, Inc., New York, New York

Project Manager

Managed assigned projects to completion while surpassing customers’ expectations. Projects ranged from small-scale Avaya IP Office installations to a $3mm new build out and installation encompassing 2,400+ phones.

Successfully supervised the installations of multiple Avaya IP Office solutions while managing customer expectations.

Successfully managed the relocation of the corporate headquarters of Hearst Publications involving 2,400+ VoIP users from multiple locations into new, in-ground building.

Maintained working relationship with several sub-contracting firms.

Successfully managed the large-scale, turn-key corporate relocation of JH Cohn.

9/99 – 8/05 BlackRock Financial Management, Inc., New York, New York

Vice President/Technology

Managed the telecommunications needs and infrastructure of a large-scale, managed-asset firm while overseeing a team of 5 voice engineers.

Evaluated, deployed, designed and administered local and remote Avaya PBX environments.

Provided Trading Floor support.

Configured local and remote dial plan of satellite offices for 4-digit dial compliance.

Acquired and provisioned overlapping New York DID numbers from diverse carriers in wake of August 2003 blackout and subsequent Verizon outage to ensure business continuity.

Managed and administered internal Video/Audio Conferencing System network (including camera presets, text generation and multipoint conferences using varying protocols).

Planned, engineered and implemented New York consolidation of corporate offices from three locations into one.

Planned, engineered and cutover Boston satellite office.

Coordinated and provisioned installation of Cisco Call Manager VoIP system.

Successfully migrated corporate acquisition of State Street Research Management.

10/98 – 9/99 Arrow Electronics, Melville, New York


Worked with a team of engineers to manage over 75 North American locations.

Worked on successful integration of three-company merger.

Managed cutovers at branch offices in various U.S. and Canadian sites.

Remotely administered approximately 75 PBX’s of varying vendors in North America.

11/97 – 10/98 Fleet Bank, Melville, New York

Fleet Technology Solutions/Field Engineer

Responsible for the administration and operation of Fleet Bank’s downstate region.

Coordinated and implemented the successful integration of Nortel proprietary environments.

Reconfigured call routing tables at different locations to achieve economic efficiency.

Decommissioned extensive microwave network.

Administrative duties, including contract negotiation and resource allocation.

Education: Hofstra University, Hempstead, New York

B.B.A., Business Computer Information Systems – May 1998


ACA / Avaya Certified Associate

APSS / Avaya Product Sales Specialist

Avaya / ARS Least Cost Routing

NORTEL / BARS – NARS Call Flow Routing

Cisco Call Manager / Boot Camp

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