Roberta Brown

Phone Number: 913-***-****

ac4mow@r.postjobfree.com

SKILLS, KNOWLEDGE AND TRAINING:

Tasks Mail Clerk

Seal or open envelopes, by hand or by using machines.

Affix postage to packages or letters by hand, or stamp materials, using postage meters.

Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.

Place incoming or outgoing letters or packages into sacks or bins based on destination or type.

Clear jams in sortation equipment.

Sort and route incoming mail, and collect outgoing mail, using carts as necessary.

Weigh packages or letters to determine postage needed, using weighing scales and rate charts.

Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.

Tasks Customer Service

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Refer unresolved customer grievances to designated departments for further investigation.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Solicit sales of new or additional services or products.

Order tests that could determine the causes of product malfunctions.

Tasks System Support Analyst

Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.

Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.

Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.

Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.

Design, evaluate, recommend, and approve changes of forms and reports.

Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.

PROFESSIONAL EXPERIENCE:

DOLLAR TREE Shawnee, Ks 11/2017-Present

Cashier

KANSAS CITY KANSAS COMMUNITY COLLEGE, KCK 04/2017-12/2017

Receptionist

CATHOLIC CHARITIES Leavenworth, Kansas 10/2015-01/2017

Front Desk Receptionist

CENTRINEX, ACE Loan Lenexa, Kansas 10/2014-01/2015

Customer Service Representative

WAL-MART ASSOCIATES, Inc. Shawnee, Kansas 04/2008-11/2010

Cashier

CONOCO Olathe, Kansas 02/2004-03/0208

Customer Service Retail

ROSS DRESS FOR LESS Newark, California 09/2000-10/2002

System Support Analyst

Defense Manpower Data Center Seaside, California 05/1996-09/2000 Mailroom Clerk

UNITED STATES ARMY: HONORABLY DISCHARGED

EDUCATION AND TRAINING:

Associate's Degree, Business, Management and Marketing

Brown-Mackie College Lenexa, KS

Associate's Degree, Computer Software Technology/Technician

Brown-Mackie College Lenexa, KS

Hands on Computer Training Center Monterey, CA Certificate

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