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Customer Service Data Entry

Calgary, Alberta, T2P 1A4, Canada
February 27, 2018

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Elchin Hajiyev

*** * ****** *********,*******,AB C:647-***-****


A well-educated and motivated graduate student from Europe's top universities Gained professional work experience through internships Awarded with Italian government scholarship as a top student Proficient in 4 different spoken languages


MSc. Political Science, Autonomous University of Barcelona, Spain,Barcelona 2017 MSc.European Economy and Business Law, University of Rome "Tor Vergataā€¯ Rome, Italy 2015

(dropped out 2nd year)

Master in International Business, Catholic University of the Sacred Heart, Milan, Italy 2014 BSc International Relations, Azerbaijan State University of Culture and Arts, Baku, Azerbaijan 2013


Operations Manager, International Bank of Azerbaijan April 2016 - May 2017 Performed customer service activities and resolved all customer requests Maintained good working conditions and ensured optimal levels of customer services Open bank product accounts and assist agents with bank applications Processed transactions, including money transfer, deposits and withdrawals and, data entry Reviewed and verified transactions to ensure proper processing according to quality standards Perform cash and check balancing by ensuring all the daily and monthly cash counts are accurate Supervised efficient working of all bank operations Managed all customer notices and prepared statements Coordinated with various departments and escalated issues whenever required Gave information to customers about product options and technology issues International Relations Committee Trainee, National Assembly of the Republic of Azerbaijan February 2013 - May 2013

to help organising meetings with foreign deputies

participating in inter-parliamentary discussions

translating international agreements


User centricity Data literacy

Enthusiasm and commitment for policy issues Establish collaborative networks Effectively manage and raise resources Effective communication and negotiation Innovative thinking and problem Teamwork

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