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Administrative Assistant Customer Service

Location:
Newark, Delaware, United States
Posted:
February 26, 2018

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Resume:

CAROL AVERY

** ********* ***** ******, ** ***** Phone: 302-***-**** E-Mail: ac4mid@r.postjobfree.com

QUALIFICATIONS

Excellent organizational skills

Excellent leadership skills

Excellent creative thinking

Excellent analytical skills

Effectively handle multiple tasks

Strong work ethic

Excellent written and verbal communication skills

Exceptional interpersonal and customer service skills

Excellent time management skills

Proficient in Microsoft Office, Banner, and Confluence

PROFESSIONAL EXPERIENCE

Managing Administrative Assistant March 2011 - June 2016

Rowan University, Glassboro, NJ

Managed the daily operations of the Office of the Vice President and Dean of Students.

Maintained a complex calendar for the Vice President and Dean of Students.

Served as staff liaison for Board of Trustees Committee, Rowan/SOM Student Services Integration, Situation Threat Assessment Team, and division managers meeting.

Served as the direct liaison between VP and various internal and external communities.

Established procedures and guidelines to create an efficient flow of office operations.

Responded effectively to a high volume of calls, emails, and in-person inquiries.

Counseled students seeking academic and personal guidance.

Created a student withdrawal information brochure and restructured the student withdrawal forms.

Provided administrative support for special projects.

Supervised, hired and trained student worker staff.

Managing Administrative Assistant November 2009 - March 2011

Rowan University, Glassboro, NJ

Directed the daily operations for the Office of the Vice President.

Administrative contact for VP Office for routine internal and external communications.

Served as staff liaison for Board of Trustees Committee and division managers meeting.

Provided administrative support for special projects.

Maintained the Vice President’s calendar.

Supervised, hired and trained student worker staff.

Rowan University Staffing – Glassboro, NJ

Completed multiple administrative assignments over a course of seven years for the temporary staffing division of Rowan University, leading to the opportunity for full time employment.

Secretary, Office of the Vice President for Student Affairs February 2009 - November 2009

Provided clerical support to the Vice President, Associate VP for Student Engagement and the Director for Parent and Family Connections.

Developed and maintained efficient office procedures.

Supervised student worker staff.

Secretary, Law and Justice Department June 2008-December 2008

Provided administrative support to the department faculty.

Track the department budget.

Input faculty information into database.

Performed other duties as necessary.

Secretary, Chemistry Department March 2008-May 2008

Provided administrative support to the department faculty.

Maintained time and attendance records for faculty.

Performed other essential duties as required.

Secretary, English Department October 2007 – January 2008

Provided administrative support to the department faculty.

Track the department budget.

Maintained time and attendance records for faculty and students.

Supervised student workers.

Secretary, College of Graduate and Continuing Education October 2006 – August 2007

Provided administrative support to the Dean.

Handled contracts for faculty and workshop presenters.

Assisted with department workshops.

Maintained time and attendance records for CGCE staff.

Payroll Clerk, Payroll Department July 2005 – June 2006

Input staff and student payroll information into the Banner System.

Reviewed payroll reports for accuracy.

Distributed payroll checks and timesheets.

Supported the department in performing other duties as required.

Project Assistant, Early Learning Improvement Consortium September 2002- June 2003

Directed the daily operations of the ELIC office.

Scheduled data assessors to administer an assessment test in six South Jersey Abbott School Districts.

Assisted the director in tracking the $119,000 grant funded budget.

Prepared forms, memoranda, requisitions, statistical and budget reports in draft and final form on all subjects related to the ELIC project.

Attended meetings and training sessions at New Jersey Department of Education.

Analyzed test data for accuracy and input information into a research data analysis program.

EDUCATION

Gloucester County Institute of Technology

Legal Secretarial Certificate

Community College of Philadelphia

Business Management

Drexel University

Business Management



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