Craven Darkheart

971-***-****

***** ** ***** ****** # ** Portland,Oregon 97233

HIGHLIGHTS OF QUALIFICATIONS

•Excellent people skills have the ability to defuse conflicts and resolve disputes.

•Excellent communication skills, have the ability to explain and pass on information and understanding to others

•Maintained confidentiality while working with customer’s documentation.

•Work well in high stress conditions

•Ability to prioritize multiple activities

RELATED SKILLS AND EXPERIENCE

HEALTHCARE SUPPORT

•Completed extensive 6 month certification program for Pharmacy Technician.

•Experience and knowledge of medical terminology, able to read and understand prescriptions and handle basic data entry, faxing, copying, filing and reviewing applications or information for accuracy.

•Experience and knowledge of HIPPA, patient confidentiality regulations

•Licensed Pharmacy Technician having passed the Oregon State exam.

•Accurately review client intake information and perform identity verification procedures.

•Applied knowledge of SOP’s and protocols in a regulated and operations intensive medical business, ensuring the safety of donors and employees.

CUSTOMER SERVICE

•Apply strong customer service skills to inform customers of available products or services.

•Demonstrate strong knowledge and understanding of many products and/or services being offered to customers.

•Schedule appointments, answer basic customer questions and inquiries

•Compose various written business communications using correct grammar, punctuation and spelling

•Thoroughly document all contact with customers in customer account database.

•Acted as a cashier, processing customer items for purchase using credit cards, checks and cash in several busy retail organizations.

WORK EXPERIENCE

Ross Dress For Less Cashier/Stock Associate 2/13/14 To Ongoing

Bridge Town Natural Foods Scaler 1/10/14 To 2/12/14

BBSI Temp Services Scaler 8/1/13 To 1/09/14

Spirit Halloween Store Cashier 8/10/13 To 11/20/12

Xerox Customer Service Rep 1/2011 To 6/2011

Spirit Halloween Store Cashier 8/10/11 To 11/15/11

Albertsons Pharmacy Pharmacy Technician 2007 To 2008

BI-Mart Cashier 2006 To 2007

EDUCATION, CERTIFICATIONS AND LICENSES

St. of Oregon- Dept. of Health

Licensed Pharmacy Tech

2007

Portland Community College

Certified Pharmacy Tech

2006

REFERENCES AVAILABLE UPON REQUEST

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