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Customer Service Microsoft Office

Butler, Pennsylvania, United States
February 26, 2018

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Hanna Gilson

Address: *** ******* ****, ******, ** 16001 • Free to Relocate • Telephone: 630-***-**** • Email:


The Pennsylvania State University, University Park, PA December 2017 Bachelor of Science in Statistics, Minor in Economics GPA: 3.22 Relevant Coursework: Survey Sampling, Problem Solving and Communication in Applied Statistics, Strategy in Economics, Business Information Systems

Project Experience:

Candy Preference Study – Group Member Nov. 2017 – Dec. 2017

• Collected and examined data from students on the Penn State – University Park Campus regarding candy choices, sex, age, etc. in an effort to predict candy preference based on said criteria. The group created and delivered a PowerPoint presentation explaining methods and end results.

Police Data Challenge – Group Member September 2017

• Explored crime data from Baltimore, Maryland to determine if the time of larceny-related arrests were related to either the district they occurred or the total number of larceny-related arrests.

Ankylosing Spondylitis Study – Group Member September 2017

• Analyzed data in order to determine if additional stretching improved hip movement in patients suffering from Ankylosing Spondylitis. The group composed a 12-page paper explaining process and recommendations for client.

Survey Sampling – Independent April 2016 – May 2016

• Created a process to estimate the number of books on the second floor of the John M. Lilley Library at Penn State Erie, The Behrend College and analyzed resulting data using RStudio. Drafted a brief paper explaining process and results.

Work Experience:

Fairground Market, Prospect, PA June 2015 – Present Cashier, Caterer

• Responsible for handling monetary transactions for large catering orders and convenience store transactions.

• Communicated effectively with customers to fulfill catering orders and meeting clients’ needs and expectations.

#1 Cochran Subaru of Butler, Butler, PA May 2017 – June 2017 Seasonal Receptionist

• Directed customers to desired location in store and provided customer service via telephone.

• Executed office tasks for deals such as scanning documents and filing paperwork.

STA Bus Garage, Portersville, PA Summer 2012 – 2016 Cleaning Team Leader

• Managed process and aligned tasks with peers to ensure buses were prepared for state inspections. Panera Bread, Butler, PA June 2013 – Aug 2014 Cashier, Dining Room Attendant

• Processed monetary transactions and maintained a welcoming environment for incoming customers. Skills:

Proficient in RStudio and experience in SAS programming, Minitab, as well as Microsoft Office Suite; Experience in C++ programming language; Excellent organizational and multitasking skills. Extracurricular:

Penn State Behrend Performance Band, Secretary Sept. 2014 – May 2015

• Attended weekly meetings and recorded meeting minutes.

• Maintained a list of upcoming events and uploaded data to Orgsync software.

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