Education and Training
** ***** ***** *****, ************ NJ 08081
Experienced Account Management Specialist & Correspondence Analyst Excellent Financial Skills with Solid Leadership, Motivation and Resolution skills Microsoft and Excel with Knowledge of Predictive and Automated Dialer Systems Skip Tracing techniques with abilities to read and comprehend credit bureau reports Client relations specialist
Conflict resolution techniques
Meticulous attention to detail
Focused on customer satisfaction
Asta Funding August 2006 to March 2014
Englewood Cliffs, NJ
Recovered lost revenue by persistently reaching out to customers with past due accounts.Placed outbound collections calls daily to accountholders. Achieved production goals by training new employees and incentivizing team members. Followed fair debt practices and regulatory guidelines when managing collections process.
Improved existing collections processes by analyzing rejection patterns and denials. Eichenbaum and Stylianou Law offices October 2004 to August 2006 Junior Paralegal/Collection Representative
Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation. Created repayment plans based on account holders' financial status and repayment abilities.
University of Phoenix Online 2017
Associate of Arts: Business Fundamentals
Tempe, AZ, USA
Associate of Arts
Empire Technical Institute 1992
East Orange, NJ, USA
Essex County College 1990
GED/High School Diploma: College Prep
Newark, NJ, USA