Objective
Mark Gurello
Lake Ronkonkoma, NY 11779
Home 631-***-****
Cell 516-***-****
ac4mex@r.postjobfree.com
Traits
To obtain a position in which I can utilize my twenty-three years of experience of database marketing, analytical, and management expertise to lead a company into the future.
Computer Skills
I am an expert data analyst with strong management and data mining skills, an established ability for improving Profit & Loss strategies and cross-department synergizing to maximize efficiency.
Education
Extensive database expertise. Fluent in SAS and Access. SQL and Omniture knowledgeable, with web building skills.
State University of New York at Stony Brook, Stony Brook, NY
Bachelor of Science in Applied Math and Statistics May 1994
Experience
Marketing and Database Manager Jake’s 58 Hotel & Casino (Delaware North), Islandia, NY (2/17-Present)
Plan, direct, and implement all marketing and promotional programs
Maintain a database of all customer historical data
Manage Database Specialist and Graphic Designer
Work with IT to integrate outside software into company database
Write and enforce internal controls
Analyze results of promotions
Datamine trends for new promotions
Manager of Reporting, Analysis, and WFM 1800Flowers.com, Carle Place, NY (1/13-11/16)
Analysis and interpretation of agent and department performance
Breakdown key metrics to predict staffing needs
Reconcile all outsourced partner billing invoices
Data mine and ad-hoc analysis of key sales and service drivers
Builds custom reports using SAS and SAS EG
Reviews analytics to improve customer experience
Liason to outsourcers to ensure their reporting is accurate
Assistant Director of Database Marketing, Direct Brands, Garden City, NY (3/00-12/12)
Oversaw all analysis and day to day operations of Database Marketing
Developed new strategies for profit improvement
Offered recommendations concerning business and financial decisions
Analyzed and created custom web reports using Omniture, Discover, and web logs
Presented complex models in layman’s terms
Managed employees and developed their abilities to become self-sufficient leaders
Liaison with all department heads including senior management
Used segmentation of database to enhance email effectiveness
Managed CRM effort to maximize Profit & Loss; improve customer lifetime value
Advised Marketing on feasibility and implementation of all new programs