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Customer Service Data Entry

United States
February 26, 2018

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Teresa Frances Casiano




To work in a position of responsibility and challenge in an environment that will utilize my diverse talents.



Data Entry

Oct. 2017 - Dec. 2017

Performs data entry of material from source documents to a computer database

Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system

Ensures accuracy and completeness of data


Cafeteria Worker

Aug. 2013 - Nov. 2015

Processed transactions using register

Assisted with meal preparation

Organized inventory and charted rate of depletion

Served and prepared food for grade school children and staff

Maintained kitchen area and logged areas of concern

Prepared kitchen area for health inspections

Peyton Resource Group/USAA

VA/Conventional Mortgage Closing Specialist

April 2010-Feb. 2011

Reviewed files for adherence to underwriting standards and ensuring completeness of submission

Contact members to collect required documentation and acts as a liaison between Real Estate Origination staff, underwriters, and members to effectively close loans

Under direct supervision, processes VA or conventional home loan requests and member issues for all mortgage products in support of a fulfillment unit

Responded to member and third party phone calls to keep appropriate parties informed of loan status and meets service level objectives for completing mortgage applications

Initiated follow-up phone calls to applicants and third parties to obtain necessary loan documentation, title and/or collateral information

Analyzed financial and credit data to determine the acceptability of loan risk in support of bank, investor, and regulatory policies.

World Savings/Wachovia

Mortgage Processing Specialist

Aug. 2006 – 2008

Assist Loan Representative in the sale of the loan from application to funding

Accurately and efficiently audit closing documents to verify all are signed by our customers & closed without incident

Ensure all documents from conditional loan approval are received in a timely manner

Maintain proper follow-up on titles polices & appraisals to guarantee timely closing of loans

Provides support to fund loans by maintaining good working relationships & communication with Title Companies, Appraisers, Loan representatives and Underwriters

Responsible for advising new & existing customers of conditional loan approval

Loan Modification Manager

July 2005 – Aug. 2006

Supervised a team of ten Loan Processing Specialists

Created management reports to show teams production and statistical results

Developed, implemented and updated World Savings policies and procedures

Analyzed departmental functions regularly for loan retention and employee training

Professionally and diplomatically handled all customer complaints

Responsible for ensuring exceptional customer service was being provided to our customers

Loan Processing Specialist March 2002 - July 2005


•Ability to multi-task in a fast paced work environment with continued attention to detail

•Exhibit the ability to adapt to any situation set forth

•Excellent communication and time management skills

•Fluent in Microsoft Office (Word, Excel, Outlook)


•Graduate of Southwest High School, May 2000

•Completed 60 semester hours from the NORTHWEST VISTA COLLEGE OF SAN ANTONIO, TEXAS

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