Sales Service
Resume:
PROFESSIONAL QUALIFICATIONS
MICHAEL D. JAMES
Woodstock, Georgia 30189
Email: ac4mdg@r.postjobfree.com
MICHAEL D. JAMES
Woodstock, Georgia 30189
Email: ac4mdg@r.postjobfree.com
SUMMARY OF PROFESSIONAL QUALIFICATIONS:
Experienced in multiple retail channels including grocery store chains, vending machines, hospitals, service stations, convenient stores, drug stores, entertainment stores, automotive stores and the Gwinnett County Courthouse. Serviced national accounts such as Home Depot, Circuit City, Best Buys, Staples, Big Lots, Linen & Things, Quik Trips, Wal-Mart, Ingles, Kroger, Publix Stores, Dicks Sporting Goods, Asian Chow, Collins Hill Golf Course and O’Reilly’s Auto Stores. Proficient in Sales, Merchandising, Teambuilding & Training, Time Management, Inventory Control, Marketing, Product Rollout, Market Penetration, Competitive Pricing and Promotions.
Strong Sales and Merchandising skills. Served as troubleshooter with excellent negotiation skills. A people oriented team player. Increased profit generated through added products, cooler space, visibility, and increased shelf space. Successfully managed fulfillment of high volume sales stores, utilizing successful merchandising, visual displays and inventory management. Results oriented with experience in new business development, account penetration, solution sales, and team training. A detailed and goal oriented person, dependable, honest with excellent problem-solving skills. Implemented effective action plans to improve profitability and quality service. Well-developed time-management and leadership skills.
Training and Development skills. Coached employees and presented training concepts through hands-on experience, excellent written and oral communication skills. Ability to establish individual or team goals, motivate and assist in directing employee performance. Recognized as a positive role model. Committed to creating an open, trustful environment to achieve positive results through effective empowerment. Counseled personnel on sensitive/diversity issues with a commitment to building better relationships and communications. Used Windows 10, Microsoft Word, Excel, Outlook Email, Margin Minder and Pocket OE software from Coca-Cola. PROFESSIONAL EXPERIENCE
COCA COLA COMPANY, Sandy Springs, GA, Lawrenceville, GA, Hollywood, FL 1998 to Present Account Specialist/Merchandiser, 2008 to Present
Directed fulfillment of Coke products to retail stores, managed the merchandising, sales and marketing of major accounts including Kroger, Ingles, Publix and Home Depot with monthly sales volume up to $40,000 to $50,000.
Reviewed inventory reports to determine profit/loss, price enforcement and product movement.
Executed quality assurance programs for improved service, product freshness and store retention.
Propelled the order processing function to new heights of efficiency by recommending measures to instill a greater sense of cooperation and team spirit.
Demonstrated strategic decision making with the vision to drive business by controlling inventory, consistently achieving monthly sales volume and annual revenue.
Earned the confidence of management due to past excellence in performance and contributions, culminated in an assignment to work on many important projects. MICHAEL D. JAMES, page 2
COCA COLA COMPANY (continued)
Sales Trainee, 2006 to 2008
Maintained contracted inventory levels in supermarkets such as Wal-Mart and Publix Stores.
Identified needs of customers and made recommendations of products, services or solutions to satisfy their needs. Developed collaborative relationships with retail store managers.
Tracked sales process from initial set up to account management and replenishment of products.
Negotiated additional shelf/cooler space by providing product incentives to store.
Set up product marketing, promotional materials, signs and pricing.
Strong interpersonal and organizational skills combined with strong product knowledge.
Placed calls to vendors regarding maintenance and repairs of coolers. Retail Account Representative/Account Manager, 2002 to 2006
Supervised two Merchandisers, assigned work responsibilities and stores that needed replenishment.
Served as the first contact with retail stores, assisted Store Managers with questions regarding pricing, billing, Coke products and new promotions. Worked effectively under demanding time constraints.
Utilized exceptional communications and follow-up skills to ensure customer satisfaction.
Served as a closer with excellent negotiation skills. Assisted in defining market strategy and channels to increase current target market. Communicated best competitive pricing in area to store managers.
Cleaned racks and coolers, and rotated product for freshness and quality.
Advised Accounting Department of any bill disputes, incorrect pricing and adjustments on accounts.
Proven track record in development and implementation of corporate initiatives. Merchandiser, 1998 to 2002
Worked very closely with Store Managers to execute new Coca-Cola product promotions.
Established and maintained rapport with individuals of diverse backgrounds and expertise levels.
Prepared storage rooms and coolers to receive product and performed quality checks on palettes to verify quantity and product for next day delivery. Collected reports that verified proof of service.
Maintained high productivity, zero product defects and on-time delivery demands. EDUCATION
Cumberland Medical Institute, Marietta, GA: CNA Certified Nursing Assistant, Applied May 2017 Chattahoochee Technical College, Acworth, GA: Pre-Nursing courses, Applied August 2017 Keiser College, Ft. Lauderdale, FL: Business Administration classes 2003 to 2004 CORPORATE ACCOMPLISHMENTS/AWARDS
Award for Market Penetration of New Product and Sales Volume “Full Throttle” Top Retail Account Representative for Total Sales Volume in South Florida Region, second quarter 2003 Excellence in Merchandising Award, 2001
Top Merchandiser for Hollywood Sales Center, Florida Division, 2001 COMMUNITY SERVICE
Redeemed Christian Fellowship Ministries (Outreach), Marietta, GA 2007 to Present
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