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Customer Service Medical

Biloxi, Mississippi, United States
February 26, 2018

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Renise Manning

**** *. ****** ***** **.

Biloxi, MS 39532 - 850-***-****


FEMA- Individual Applicant Reservist – July 2016- Current

Responsible for responding to individual case inquiries and providing information on Individual Assistance (IA) programs.

Review program guidance and remain up to date on current policies and procedures.

Refer applicants to appropriate agencies services or resources that may provide additional assistance.

Verify applicants information in National Emergency Management Information System (NEMIS) and update accordingly.

Report issues, concerns or important information to the Applicant Service Crew Leader then to the JFO or as instructed with the chain of command.

Medical Receptionist / Data Entry

Merit Health Biloxi - Biloxi, MS - March 2013 to May 2016

Responsible for greeting patients.

Enter patient information accurately.

Check charts and file any late reports.

Print demographics.

Verify insurance and collect copay/deductible.

Schedule patients for all endoscopic and surgical procedures.

Collect on any outstanding balances.

Patient Access Representative

Garden Park Medical Center - Gulfport, MS - July 2011 to April 2013

Obtain and verify patient demographics

Maintain QA statistics (including patient wait times) and report results.

Assists with pre-certs and authorizations for procedures.

Register all patients types.

Maintains effectiveness of patient flow.

Attends in-service presentations and completes mandatory education.

Assists in resolving patient concerns.

Collection of copays/deductibles

Customer service

Followed all HIPPA rules and regulations

Lab Clerk

Fresenius Medical Care - College Park, GA - January 2008 to March 2010

Verified requisitions to include insurance billing.

Blood collection by venipuncture and capillary techniques.

Picked up and delivered mail, packages and specimens.

Distributed lab reports in a timely and accurate manner.

Answered phones and accepted add-on on orders; other duties assigned.

Business Office Liaison

Regency Hospital - East Point, GA - 2000 to 2010

Visited in-house patients to discuss and obtain financial arrangements prior to discharge.

•Performed a financial assessment on each patient to establish appropriate payment.


•Called patients or their representatives to collect the account balance or set up repayment schedule.

Collected co-pays/deductibles and any outstanding balances due.

Answered incoming calls in a courteous and professional manner.

Attended monthly management meetings to determine facility progress and patient financials.


Certification in Office Information Professional

Javelin Technical Training Center - Morrow, GA

January 2009 to January 2010

Associate in Business Office Administration

Meridian Community College - Meridian, MS

1997 to 1999


Word, Excel, Spreadsheets, Data-entry, Group wise, Power-point


Star Student

September 2009

For excelling in academic performance and exceeding the required expectations and attendance.

Certificate of Completion

December 2009

Completion of Training for Computers in the Medical Office Using Medisoft Version.



Thorough understanding of phlebotomy protocols, compliance and safety.

Outstanding communication and patient-handling skills.

Familiar with first aid and safety.

Certified in CPR by the American Heart Association.

BLS Certification

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