Brandon Brief Overview Burkhardt

Gresham, OR ****0

ac4m31@r.postjobfree.com - 971-***-****

A dedicated senior at Portland State University as well as a CompTIA A+ Certified Repair Technician currently working as an Advanced Repair Agent at Geek Squad. I have also attained an Associate of Science Degree and continue to pursue a Bachelor's in Science. I have also worked a variety of jobs in which I have 11 years of combined experience in: Customer interaction, thinking on my feet, ingenuity, troubleshooting, client-relationship building, typing, diagnostics, repairs, selling, accurate diagnosis during consultation of electronics. Direct and accurate documentation of my work along with extensive computer troubleshooting and client interaction has landed me the top-selling spot more than once at my location, at one time being number 15 in revenue in the entire North West Market. I also have technical skills for each of the different jobs I've held and I have amassed a plethora of experience with different tools, software, programs, applications, and work environments. I am a self-motivated and professional individual determined to reach the goals I've set not only for myself, but the goals of my employer as well. Strengths:

Diagnostics

Technical Support

Electronics

Computer Hardware & Software

Mobile Devices of all kinds

Customer Interaction / selling.

Willing to relocate to: Gresham, OR - Portland, OR - Gresham, OR Authorized to work in the US for any employer

WORK EXPERIENCE

Consultant/Repair Agent

Geek Squad - Portland, OR -

September 2016 to Present

Diagnose, troubleshoot, and repair computers. Sell membership plans based on repair needs and maintain high customer satisfaction via surveys. Transfer sensitive information from one device to another, hardware/software installation, advanced Windows optimizations, intermediate terminal use, and testing of various functionalities from USB port operation to video stress- tests. Algorithmic procedures for testing returned devices for resale with initialed and ID'd documentation. Client updates via phone call and email daily. Painters Helper

Custom Touch Collision Care Inc - Gresham, OR -

November 2006 to December 2016

*While working for Custom Touch, I often worked various positions once I had learned them depending on the needs of the shop at the time. Thus the strange dating of my experience. Precision mask, nib and buff, polish, wax, priming and blocking, occasional painting/clearing of parts and panels.

Detailer

Custom Touch Collision Care Inc - Gresham, OR -

June 2005 to November 2016

*While working for Custom Touch, I often worked various positions once I had learned them depending on the needs of the shop at the time. Thus the strange dating of my experience. Fully detail customer vehicles - Vacuum, windows, carpet cleaning, trunk/under hood, full exterior wash, headlight sand/wetsand and buff, polish exterior, wax. Junior Production Manager

Custom Touch Collision Care Inc. - Gresham, OR -

January 2013 to September 2016

Teardown Technician

Custom Touch Collision Care Inc - Gresham, OR -

January 2007 to August 2016

*While working for Custom Touch, I often worked various positions once I had learned them depending on the needs of the shop at the time. Thus the strange dating of my experience. Take apart/remove damaged panels of vehicles to prepare for repair and painting. Occasional metal, bondo work, and dent pulling. Reassembly of vehicle after painting. Outside Sales Representative

Custom Touch Collision Care Inc - Gresham, OR -

March 2012 to January 2013

Machine Operator/Forklift Operator

Waterjet Works - Portland, OR -

September 2009 to June 2011

Real company is IRC Aluminum and Stainless but same work: cut metal with water jets. Obtained Forklift Certification here.

Disassembler

Trillium - Clackamas, OR -

August 2008 to September 2009

Disassemble pumps used to make computer wafers.

EDUCATION

General Science

Portland State University - Portland, OR

2015 to 2018

Associates of Science

Mount Hood Community College

April 2012 to August 2015

SKILLS

Microsoft Office (10+ years), Technical Writing (3 years), Computer Hardware (8 years), Android Rooting/ROMs/Kernels (8 years), IOS (10+ years), Customer Service (5 years), Typing

(10+ years), Tutoring (1 year), Windows (10+ years), Linux (4 years), Data Entry (10+ years), Excel (2 years), Filing (10+ years), Management (3 years), Sales (2 years), SEO (2 years), Training (3 years), Windows 7 (5 years), Web Design (2 years), HTML (1 year), Troubleshooting

(10+ years), Repair (10+ years), Word (10+ years), Windows 8 (5 years), CSS (1 year), Customer Service (10+ years), Documentation (6 years), Networking (6 years), Powerpoint

(10+ years), Quality Assurance (5 years), Training (5 years), Usability Testing (2 years), Answering Phones (7 years)

AWARDS

Honor Roll (x6)

2015

Maintained a GPA above 3.6 for 6 consecutive terms. Summit Award

May 2015

All of the nurses, techs, and CNA's in the ER Department vote for the volunteer they thought was most helpful over a 3 month period.

CERTIFICATIONS/LICENSES

CompTIA A+

May 2016 to June 2019

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