Work Experience

SunTrust Bank Retail Bank Teller Aug 2015 - Current

• Facilitate regular team meetings focusing on sales, service and product training

• Manages and orders supplies for everyday functions of business and coordinating delivery’s

• Schedule and follow up appointments for clients with their personal bankers and other financial advisors

• Provides excellent customer service. Greets consumers and other visitors promptly and courteously. Determines their needs, responds to their routine questions, and secures any necessary information

Chico’s FAS Universal Customer Service Rep Sept 2013 – Aug 2015

• Manage large amounts of inbound and outbound calls with efficiency and courtesy

• Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

• Classifies, sorts, transfers and/or files records and other materials using company procedures

SKILLS

Customer Service

Microsoft Word

Multitasking

Organization

Team Player

EDUCATION

JOURNALISM / PUBLIC RELATIONS

Georgia State University

2014-2016

ARTS & SCIENCES / SOCIOLOGY

Georgia State University

2014-2016

CERTIFICATION

Social Media / Hootsuite Academy

2018

COURSES & INVOLVEMENT

PR Campaigns

PR Research

PR Techniques

Level I Marketing

Communication Theories

Family & Society

NAACP Atlanta Chapter 2017

PRSSA GSU Chapter 2015-16’

The Green Team 2013-15’

Shar

BROWN

Atlanta, Ga

Shardanee.com

678-***-****

ac4m2r@r.postjobfree.com

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