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Engineering Customer Service

Dearborn, Michigan, United States
February 27, 2018

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Cover Letter

Dear Sir/Madam,

I came across the role of Employment in Industrial & Manufacturing Systems Engineering and I am really interested in this opportunity.

To give a bit of background about myself have done mechanical engineering from INSTITUTE OF AERONAUTICAL ENGINEERING in India with special interested in (MS -OFFICE, C, AutoCAD, CATIA, ANSYS and Designing, Production Manufacturing, Project Budget Cost Estimation & Analysis ).

Some of my strengths included my ability to organize, prioritize, and handle multiple tasks simultaneously. I am hard working and know the importance of getting the job done right.

Please find a review of my credentials. I am throughout a topper in my academics. I am quick learner and can adapt any professional situation easily.

Experience- I have 2 year experience in Tata Motors(Tata Business Support Service Limited)-India. I was appreciated and awarded for my critical thinking, innovative ideas and ability of achieving targets during my job at Tata-Motors-India.

I believe that my experience and abilities makes me a suitable candidate for the profile you are looking for. I assure that I will prove myself an asset.

I would welcome an opportunity to share my experience and analyze your need. I thank you for your time and look forward to meeting with you.

Best Regards,

Sri Sushmitha Bramhakanti

Industrial and System Manufacturing Engineering

Contact No: +1-734-***-****.



5073 Heather drive,

Dearborn,MI-48126 Phone:734-***-****



Seeking a Position in an Mechanical/Automotive/Industrial environment, where I can excel my skills and talents in my professional career. Resourceful customer service advisor with background in Industry. Detail-Oriented professional with strong people and time management abilities. Skilled at fielding routine and complex questions, taking orders, and resolving complaints. Focused on customer satisfaction.


University of Michigan-Dearborn Michigan, USA Masters of Science (Industrial & Manufacturing Systems Engineering) (GPA-3.0/4.0*) (08/2016-12/2018)

Jawaharlal Nehru Technological University Hyderabad, India

Bachelors of Technology (Mechanical Engineering) (GPA-3.5) 09/2011 to 05/2015

Grade-75.6%(First class with distinction).

Honors: Certificate of merit student.

Course work:

Project Management Control to get accustomed with Project management and Scheduling

Total Quality Management & Six Sigma

Production Operation engineering for specializing in Operations and working on Forecasting Demand and Cost Analysis

Digital Manufacturing, Human Factors Ergonomics

Management for Engineers, Autosensors&Acctuators

Fundamental Program management

Program budget cost estimation & control

User interface design and analysis.

Finite element methods

Automobile Engineering

Managerial Economics & Financial Analysis

Production planning & Control

Production Technology


TATA BUSINESS SUPPORT SERVICE(TATA MOTORS), Hyderabad, India 05/2014 –08/ 2016

Customer Representative Officer(CRO)&Service Engineer

Worked for warranty and AMC claim applications of the customers for processing their requests using CRM (Customer Relationship Management) based on ORACLE software.

Played a vital role in creating Job Card for the customer complaints used to keep a track for all of them entering them in Oracle CRM.

Strong role in assisting customer when they come with issues, used to assist them to the nearest Service Center.

Provided guidance and support for the customers in any failure and allotting the Technician in Service Centers.

Customer Satisfaction was my primary role in solving the problems of the customer.

Received Appreciation Certificate and rewards from my superior Officials and colleagues.

Environment: Oracle, ANSYS, Auto CAD, MS Office.

Mechanical Engineering Intern at ESCAD PVT.LTD, Hyderabad, India 12/2014 to 05/2015

Design and Manufacturing of Humanoid Robotic Arm

Designed Robotic arm using CAD and UG modeling software for designing and used CATIA for 3D Picture designing and graphic designing.

Modified the material in the manufacturing process according the shape required.

Manufactured the Robotic arm by grinding, slotting, drilling in Lathe machines for the desired shapes.

Analyzed the product software using ANSYS and assembled it based on design and requirements.

Engineering Intern at VELJAN HYDRAID PVT.LTD, Hyderabad, India 04/2014 to 08/2014

Manufacturing of hydraulic cylinders

Worked on quality of the product in Hydraulic machines

Verification of the thickness of the product and processing them to next levels.

Software’s used: Auto CAD, CATIA,ANSYS.


SME(Society of Manufacturing Engineering).

PROJECTS: University of Michigan-Dearborn

Production operation management Engineering:

ABC Motor company Global Trading Services-Lead time analysis:

ABC Motor Company Global Trading Service Department is responsible for ABC Motor Company Export & Import services, including Deep Sea shipment planning, custom clearance, Export & Import documentation, etc.

Since all shipping related documents are regulatory and will be referred as legal document when dealer claims cargo at discharge port, any shipping plan change will trigger cut & rebook to reflect updated booking or shipping arrangement, even though previous data and documentation has been processed and even finalized.

Project Management Control:

Project Planning, Scheduling, and Controlling functions are discussed in detail including work breakdown structure, CPM and PERT methods, resource allocation and leveling techniques, cost control and minimization, trade-off analysis, learning curves, overlapping relationships and concurrent engineering, multiple project execution, and optimization.

Human Factors& Ergonomics:

Analysis and Ergonomic evaluation of class room chair:

The interaction between the user and the product is one of the primary concerns of the product design process.

Our goal is to continue to develop products that respond to not only the issues that confront university students every day, but the size and shape of the person studying, the work that is being done, the positions that are most common, and with attention to universal design concerns.


AutoCAD, ANSYS, CATIA,Oracle, MS Office(word,excel,power point), UG Modeling, C language.


Observation and assembly of Hydraulic cylinders at VELJAN HYDRAID LIMITED, Hyderabad.

Design & improvisation of Pre-Insulated Butterfly valve at Valtree Global Associates Pvt. Ltd.

CAD certification

C language


Possess versatility and spontaneity in the nature of work.

Possessing effective communication & inter-personal skills along with a hard working attitude & commitment to completion of task undertaken.

Ability to learn quickly.

Ability to accommodate with any kind of work-environment & have good adaptive skills.

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