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Customer Service Human Resources

Ridgeland, Mississippi, United States
February 25, 2018

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Highlights of Qualifications

• Calm, dedicated and goal-oriented human resources professional and recruitment with experience filling diverse positions ranging from senior level management position to Automobile, Oil and Gas Engineers

• TS16949 and ISO 14001 Lead Auditors Training

• Certified in CPR, First Aid, and Blood borne Pathogens

• Good written and verbal communication skills, knowledge of MS Excel

• Maintained over 4 years enforcing safety procedures, Industrial Hygiene, or Environmental related field in a manufacturing setting

Skills Summary

• Leadership Class 2000

• Equal Opportunity Training

• Quality Production Training


• Root Cause Analysis

• CPR/First Aid Training

• Plant Safety/OSHA

• Production Process/Flow

• Quality Process Training

• Product Value Analysis

Employment History

Feb 2015

Present Production Supervisor ABB INC Crystal Springs MS

• Plan / establish schedules, and assign work while considering requirements and priorities.

• Coordinate the most effective utilization of staff and equipment in order to cost-effectively achieve objectives while concurrently implementing efforts to continuously improve performance.

• Monitor activities and initiate actions to eliminate problems, ensure that employees properly trained, and that work performed in accordance with health & safety requirements.

• Resolve semi-complex technical problems and/or human resources issues, and work with Senior Supervisors and/or Human Resource Representatives to resolve issues that are more complex.

• Maintain awareness of new developments and technologies.

• Review equipment capabilities, methods, & processes; make recommendations regarding feasibility of

utilizing alternative approaches, which may include modifying or replacing equipment to reduce costs and/or improve quality.

• Provide guidance / training and ensure fair & equitable treatment of staff.

• Manage & document employee performance, and develop associated recommendations.

• Additional duties maybe assigned, as required.

• Overseeing wiring of Transformers building.

• Read MOS drawings and ECO's while also implementing verbal instructions regarding work

route assignments and lace cables; Attach hardware and seals assembly; Replace defective components

and wiring

• Direct hourly workforce of measurement by drawing the use of PCB/Cable assemblers

to use to meet company/department objective, including high standards in

Quality, Safety, and Productivity

• Provide training and cross-training for 21 Union employees to ensure a versatile


January 2015 Scotts Miracle-Gro Production Lead Pearl, MS

January 2013

• Assist hourly and temporary associates

• Plan, coordinate and direct operation for the Production Line

• Review daily production priorities and maintain smooth

flow of operations

• Manage people issues-counsel and document as needed up to termination

• Communicated with warehouse on parts for production line.

• Ensure safety measures are enforced and followed

. Conduct audit twice a day making sure associates documenting time,

components, and shift on verification sheets.

• Update Z-Verify Table, Production

• Manage people issues-counsel &document as needed

• Monitor and evaluate new employee's progress and prevent errors

July 2006-January 2013 Nissan Logistics Lead Canton, MS

• Direct QCD initiatives by setting targets, implementing plans,

tracking daily results and making appropriate adjustments in

resourcing planning to attain desired results

•Coordinated maintenance during breakdowns

•Maintained good written and verbal communication skills,

knowledge of MS Excel

• Followed enforced safety procedures and company rules and policies

• Balanced out parts with exact timing

•Maintained working relationship with in-house Nissan suppliers/.

inventory control

• Ensured completion of training for personnel in GAP, signed

off reports to human resources in a timely manner

•Established HSE core teams and completed regular audits

•Ensured working conditions were fully compliant with group HSE

•Involved with employee relations and labor issues resolution with Human

Resourse Department

• Coordinated e-changes with design change engineer

• Ensure safety measures are enforced and followed

March 2003- Nissan Assurance Quality Inspector Canton, MS

July 2006

• Ensured quality units is inspected prior to shipment to customers

• Followed the process of the SOS to ensure all defects is retrieved

• Maintained all checks were working properly before leaving quality

. Follow up on materials or finished goods that fail internal QA inspection

. Support the implementation, achievement, and maintenance of the Quality and

Environmental Policies and Procedures

March 1998- Wal-Mart Distribution Dispatch Coordinator Brookhaven, MS

March 2003

•Must perform standard route maintenance on road-net and as400.

•Must set-up in the system new customers and their routing sequence.

• Must work with sales, customers, drivers and operations to improve, change or alter delivery sequence

or frequency.

• Must handle setting up backhauls

• Must handle the delivery of IBT's.

• Must route for maximum efficiency and customer service.

• Must coordinate driver assignments based on days off or vacation or the number of available drivers.

• Must handle special route request from customer, sales, or operations.

• Must handle customer service complaints from customers.

• Will be assigned special projects as needed by management.

• Manages a specified group of drivers as identified by the transportation manager.

• Any other duties as directed by the director of operations, general manager, or v.p. of operations.

• Assisted supervisors by reviewing daily production priorities and maintained

smooth flow of operations

March 1998 Wal-Mart Distribution Slotter -Receiving Dock Brookhaven, MS

January 1999

• Scanned material daily for accuracy in count

• Verified counts with bills of sale

December 1996- Sanderson Farms Quality Control (M-60) Summit, MS

March 1998

• Checked all cuts to ensure accuracy

• Maintained bags to ensure they were loaded correctly

• Monitored temperature of products


Jackson State University Jackson, MS

Bachelor Business Administration

Technical Skills

Microsoft Office package "13 (Power Point, Excel, and Word), Internal Recruiting, ProClarity,

Microsoft Management Studio, MS Reporting Services, SharePoint, Access and Photo-Shop,

Outlook Calendar, outstanding written and communication skills, MRO-Maintenance Repair Operations, VMI Vendor Manage Inventory, SAP

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